Coordinator of Case Management with 16 years of functional case management leadership experience. Enacts strong and collaborative approach across care continuum and manages workflow to support dynamic teams.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Coordinator of Case Management
WCMHS
01.2022 - Current
Assuring job duties are completed in accordance with WCMHS and DAIL standards
Facilitate team meetings on a regular basis
Provide direct supervision to case managers
Participation in leadership meetings
Maintain a small caseload
Facilitated communication between consumers, families, SLPs, social service organizations and other agencies to ensure consumer needs are met
Assuring ISA, home visits, and billings are completed and are in compliance
On-call duties
Residential Manager
WCMHS
09.2014 - 07.2021
Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses
Conducted regular inspections of the home and common areas to identify health, safety, and maintenance issues
Training and supervision of staff in a 24/7 residential setting
Participated in the hiring process by interviewing potential candidates
Developing and implementing ISA's and components
Coordinating medical and clinical services
Faciliated commu;nication between consumers, families, guardians, clinicians, specialists and other agencies to ensure consumer needs were met
Case Manager
WCMHS
01.2008 - 09.2014
Assessed consumers' needs, developed service plans and monitored progress toward goals
Provided crisis intervention support for consumers in emergency situations
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Advocated for consumer rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Collaborated with mental health professionals to address psychological needs of consumers
Coordinated with healthcare providers to ensure consumers had access to necessary medical services, enhancing their overall well-being.
Residential Manager
Springbrook
11.1995 - 12.2008
Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
Enhanced communication with residents'' families through regular updates and open lines of communication.
Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.