Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Trastasia Hester

Lafayette,US

Summary

Proactive and friendly customer service specialist dedicated to exceeding expectations in every interaction. Timely and professional with exceptional communication skills, adept at building and nurturing relationships to drive business retention. Seeking a customer service director role to leverage education and experience for immediate organizational impact. Proficient in quick and accurate cash and card transactions, showcasing excellent multitasking abilities. Enthusiastic and ambitious with transferable skills in management, sales, and operations, known for connecting with people to deliver legendary service consistently.

Overview

4
4
years of professional experience

Work History

FrontEnd

Walmart
05.2023 - 07.2025
  • Clean shelves, counters, and tables.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Bag or package purchases, and wrap gifts.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Estimate quantity and cost of merchandise required, such as paint or floor covering.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Beauty Advisor

Sally's Beauty
03.2022 - 05.2023
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Advised customers on beauty products, enhancing their shopping experience and promoting brand loyalty.
  • Conducted product demonstrations to educate clients on application techniques and effective usage.

CASHIER

Rouses Market
05.2021 - 08.2021
  • Operated cash register for cash
  • Check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases
  • Locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers
  • Promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift
  • Accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Store, pack, and maintain records of props and display items.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining accurate cash drawer balances at shift end.

Education

Bachelor of Science - Exercise Science

Louisiana College
Pineville, LA
05-2027

Associate of Arts - Liberal Arts And General Studies

Louisiana State University At Eunice
Eunice, LA
12.2021

Skills

  • Accounting
  • Customer service and care experience
  • Communication and with Cash drawer
  • Business needs and problem-solving
  • Self-Motivated, Strong written
  • Basketball
  • Friendly, positive attitude
  • Teamwork, collaboration, and team leadership

Accomplishments


  • Achieved an award for my exceptional Drug Work Policy, which demonstrated my ability to accurately and efficiently prevent sales to underage customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual

Timeline

FrontEnd

Walmart
05.2023 - 07.2025

Beauty Advisor

Sally's Beauty
03.2022 - 05.2023

CASHIER

Rouses Market
05.2021 - 08.2021

Bachelor of Science - Exercise Science

Louisiana College

Associate of Arts - Liberal Arts And General Studies

Louisiana State University At Eunice

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