Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trava koonce

Brooklyn

Summary

Dedicated hospitality professional with extensive bartending experience at corporate and private events. Passionate about delivering exceptional customer service while consistently exceeding expectations in high-pressure situations. Known for maintaining composure and a sense of humor, contributing to a positive atmosphere for guests and colleagues. Proven track record of success in various hospitality establishments, demonstrating a commitment to excellence and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Bartender

Brownstone
03.2016 - 07.2017
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Heartland Brewery
05.2013 - 02.2014
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Assistant Events Coordinator

Beacon Restaurant & Bar
11.2008 - 12.2009
  • Developed decor, theme and ambiance for events to satisfy client's vision and budget.
  • Organized samples and previews of vendor supplies for [Type] events and functions.
  • Coordinated with over vendors and event contributors, caterers and transportation services.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.

Server

Gyu-Kaku
05.2007 - 09.2008
  • Provided dining service for patrons at this exclusive Japanese Yakiniku BBQ dining restaurant, which traditionally serves assorted bottled wines, cocktails and 33 different types of sake.

Reservationists

Cesca – Enoteca & Trattoria
08.2006 - 11.2007
  • Responsible for ensuring customer satisfaction with all events booked. Coordinate and supervise the execution of all banquet functions to ensure clients' specifications are adhered to and that the function runs smoothly and efficiently. Perform all position in banquet operations in order to supervise, direct, and train all banquet personnel. Utilize OPEN TABLE/Micros systems for reservations. Worked closely with hundreds of businesses to arrange VIP accommodations for executives, travelers and entertainers.

Server/ Host

French Roast Café
01.2002 - 03.2004
  • Provided dining service for patrons at this exclusive, fine dining restaurant, which traditionally served four courses per meal. Acted as fill-in reservationists when needed using OPEN TABLE.

Bartender

Houlihan’s - Empire State Building
06.1998 - 12.1998
  • Train new bartenders and wait-staff members in customer service skills, money transactions and conflict resolution. Conduct identification checks to insure legal entry. Provide customer service in fast-paced bar atmosphere and fine dining. Maintain and restock inventory. Administrative responsibilities include processing hour and tip information for payroll and closing register.

Server

Japanese East Restaurant
06.1997 - 12.1998
  • Train wait-staff members in customer service skills, money transactions and conflict resolution. Provide customer service in fast-paced fine dining atmosphere.

Education

B.S. - Management Information Systems & Business Administration

New York Institute of Technology
New York, NY
12.2009

A.A.S - Network Administration

Technical Career Institute College of Technology
New York, NY
12.2003

Skills

  • Health codes compliance
  • Basic accounting
  • Mixology
  • Safe service compliance
  • Bar restocking
  • Beer and wine recommendations
  • Customer service
  • Liquor restocking
  • Cash register operation
  • Changing beer kegs
  • Creative mixology
  • Identification verification
  • Bar service preparation

Timeline

Bartender

Brownstone
03.2016 - 07.2017

Bartender

Heartland Brewery
05.2013 - 02.2014

Assistant Events Coordinator

Beacon Restaurant & Bar
11.2008 - 12.2009

Server

Gyu-Kaku
05.2007 - 09.2008

Reservationists

Cesca – Enoteca & Trattoria
08.2006 - 11.2007

Server/ Host

French Roast Café
01.2002 - 03.2004

Bartender

Houlihan’s - Empire State Building
06.1998 - 12.1998

Server

Japanese East Restaurant
06.1997 - 12.1998

A.A.S - Network Administration

Technical Career Institute College of Technology

B.S. - Management Information Systems & Business Administration

New York Institute of Technology

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