Supply Chain Professional with experience leading all aspects of daily distribution operations including safety, quality, turn time and productivity. Well versed in long term strategic planning for budgeting, staffing, and forecasting business needs. Highly collaborative and engaging leader who is passionate about delivering results by building relationships and motivating teams.
Overview
15
15
years of professional experience
Work History
Director of Operations
C&S Wholesale
10.2021 - Current
Oversees daily operations across a 750,000 sq foot DC, including full case pick and breakpack operations, ensuring seamless coordination and efficient execution of tasks. Driving operational changes to deliver customer expectations and maintaining the budget.
Oversees the successful implementation of operational strategies and policies to drive organizational growth and productivity.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Assistant Director
Dollar General Distribution Center
09.2020 - Current
Oversees day-to-day production activities in accordance with business objectives. Creating a culture of inclusiveness and team achievement leading to sustained volume of 1.5 million cartons per week both received and shipped.
Works collaboratively with functional leaders to implement new procedures and corrective actions to improve quality, increasing quality metrics by 15% in a 6 month period.
Controls spending on overhead and equipment by devising and executing cost-management procedures, including Engineered Standards improvements and work environment enhancements
Lead team of 8 managers managing over 900 employees, responsible for creating an environment of mutual respect and trust.
Assistant General Manager
TJX
08.2018 - 09.2020
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement leading to increases in productivity of 3%
Responsible for leadership development and retention as well as succession planning, helped each direct report leverage their strengths and work on defined opportunities while increasing effectiveness in current role and readiness for next position
Led team of 8 managers managing over 1200 employees, achieved turnover rate of less than 5% by creating an inclusive culture that focuses not only on results but also on development
Building Safety Manager directly responsible for reducing 20% of claims YOY - achieved through setting clear expectations around proactive safety culture, retraining supervisors, and engaging in root cause problem solving
Controlled spending on overhead and equipment by devising and executing cost-management procedures, including Engineered Standards improvements and work environment enhancements
Managed multi-million dollar budget implementations, P&L and employee development including training, upskilling and action plans when needed
Area Operations Manager
TJX
06.2014 - 08.2018
Established Daily operational objectives and work plans for team, analyzed data and cascaded to peers and direct reports the proper course of action
Led a team of 5 salaried supervisors and 150 associates in a 1.4 million square foot distribution center
Led creation of Learning Center as a tool to standardize all training and on boarding of new associates, improving their performance and engagement which led to a reduction in turnover of 6%
Led warehouse improvement initiatives to advance operational efficiencies including new layout of the shipping department that reduced waste and increased capacity by 15 %
Maximized sales by shipping on time and accurately by developing weekly plans for all three shifts and collaborating with peers to ensure compliance and buy in from all share holders
Managed the movement of freight, stock and other materials; oversaw transports to production areas and loading docks
Decreased indirect or unproductive hours by 20% by performing root cause analysis and executing a plan of action to address shared findings across all three shifts and implemented new standard operating procedures
Operations Supervisor
TJX
07.2013 - 07.2014
Identified and implemented supply chain improvement opportunities, in ticketing operation. Found areas of wasted movement and developed a new workstation setup to better utilize space available
Forecasted staffing requirements based on daily workload and company targets. Problem solved and made adjustments due to changes in business and operational needs which reduced waste and increased productivity
Tracked time spent on assignments each day for productivity reporting, using this tracking identified underperformers and developed individual action plan for each person below production standard
Using influence and collaboration Implemented new supply chain improvement opportunities including preferred methods check ins and safety observations that had not been used before
Operations manager
Wal Mart
07.2010 - 07.2013
Oversaw scheduling of day-to-day activities for 100 transportation employees, while monitoring shipments to guarantee on time-delivery
Defined appropriate metrics and measurements to drive results, while reconciling daily inventory of over 10,000 items
Served as key point of contact for all questions and concerns from customers, warehouse staff and carriers
Exhibited strategic leadership and foresight in support of long-range sales growth by continuing to look for continuous improvement opportunities
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands adjusting and redirecting as needed in real time