TRAVANT TURNER
Summary
Outgoing and hardworking service-focused Customer Service Representative with excellent communication and customer service skills. Who understands how to control calls, actively listen, problem solve, and maintain in keeping a professional demeanor as I perform excellent customer support. Devoted to bringing quality customer service to solve the customer wants and needs in a timely and more efficient manner.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent
01.2023 - 08.2024
- Worked for the program NJFamilycare, and offered excellent Health Insurance options such as Unitedhealthcare, Horizon, Wellcare, Amerigroup, and Aetna
- Calmly dealt with irate customers by expediting customer cases and offering constructive solutions in a professional manner
- Referred customers to appropriate departments or personnel to swiftly resolve issues
- Submitted renewal applications and new applications for members to receive health coverage
- Followed customer care scripts to maintain good call control and to tackle customer issues more efficiently
- Updated customer policy information with accurate information after each interaction
- Handled 10-50 Inbound customer contacts daily submitting applications for members.
Customer Service Representative
Everise
12.2021 - 01.2023
- Worked with Wellcare Medicaid, and serviced customer Health Insurance policies
- Referred customers to appropriate departments or personnel to swiftly resolve customer issues
- Followed scripts to maintain good call control, and used Centralpoint articles to tackle customer inquiries
- Calmly dealt with irate customers by offering constructive solutions in a professional manner
- Documented customer interactions by taking precise notes in my Scratchpad and actively listening to customer concerns
- Handled 7-15 Inbound calls daily to properly tackle customer issues and to provide excellent customer service.
Sales Representative
TruGreen Lawn Care
12.2020 - 12.2021
- Provided Landscaping Services to residential and commercial customers
- Negotiated with customers what our best options were that would resolve customer issues
- Offered recommendations to customers, enhancing customer shopping experience and satisfaction
- Answered customer inquiries regarding product features, pricing, and availability
- Offered customer products such as Weeding, Pest Control, Trees and Shrubs, and upsold Bundle services
- Handled 100 to 200 calls daily which consist of Inbound and Outbound customer Dials.
Education
High School Diploma -
Richard Milburn Academy
Killeen, TX12.2020
Skills
- Active Listening
- Customer Service
- Sales
- Multitasking
- Customer Support
- Call Controlling
- Critical Thinking
Timeline
Customer Service Representative
Conduent
01.2023 - 08.2024
Customer Service Representative
Everise
12.2021 - 01.2023
Sales Representative
TruGreen Lawn Care
12.2020 - 12.2021
High School Diploma -
Richard Milburn Academy