Travela Womack
Mesquite,TX
Summary
Dynamic leader with proven expertise in work order management and exceptional leadership skills, honed across roles from HVAC Install Coordinator Manager at Baker Brothers Plumbing to Automated Logistical Specialist in the United States Army. Excelled in optimizing team performance and enhancing client relations, achieving significant operational efficiencies. Demonstrates professionalism and problem-solving acumen, ensuring high standards of customer service and team cohesion.
Overview
18
18
years of professional experience
Work History
HVAC Install Coordinator Manager
Baker Brothers Plumbing
10.2021 - 09.2024
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Managed efficient teams of up to 15 employees.
- Created and maintained daily and weekly reports for upper management.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Dispatcher Coordinator
Moore Supply Dallas
05.2015 - 10.2021
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
- Analyzed customer feedback and provided solutions to improve customer service.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Moved furniture and boxes using utility dolly and truck ramp.
92A Automated Logistical Specialist
United States Army
08.2006 - 08.2010
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Met or exceeded production goals and objectives by following strict procedures.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Arts - Business Management / Psycology
University of Phoenix
Tempe, AZ06-2025
High School Diploma -
Churchland High School
Portsmouth06-2004
Skills
- Work order management
- Scheduling coordination
- Client relations
- Vendor relations
- Train workers
- Job prioritizing
- Self motivation
- Team building
- Leadership skills
- Scheduling proficiency
- Problem-solving
- Customer service
- Dependable and consistent
- Written communication
- Effective communication
- Attention to detail
- Professionalism
Timeline
HVAC Install Coordinator Manager
Baker Brothers Plumbing
10.2021 - 09.2024
Dispatcher Coordinator
Moore Supply Dallas
05.2015 - 10.2021
92A Automated Logistical Specialist
United States Army
08.2006 - 08.2010
Associate of Arts - Business Management / Psycology
University of Phoenix
High School Diploma -
Churchland High School
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