Travell Anderson
Duluth,GA
Summary
Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Business Analyst
5Logistics
10.2020 - Current
- Interacted with internal customers to understand and translate business needs into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted cost-benefit analysis for proposed projects to determine feasibility and profitability
- Prepared and delivered presentations to prospective clients to provide insights into services.
- Maintained project documentation and ensured compliance with regulatory requirements of the transportation industry.
Long-Term Disability Case Manager
The Hartford Insurance Group
01.2022 - 08.2023
- Conducted disability claim reviews and investigations to determine eligibility and coverage
- Analyzed medical records and assessed claimant's functional capacity to perform job duties
- Coordinated with healthcare providers and claimants to obtain necessary documentation and information
- Conducted benefit calculations and determined claimant's eligibility for long-term disability benefits
- Maintained accurate and detailed claim records and ensured compliance with regulatory requirements
- Participated in community events to promote services and engage with the public.
- Researched best practices and developed strategies to improve program outcomes.
Customer Service Representative
Gap Inc
02.2015 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Management Information Systems
Western Governors University
Salt Lake City, UT12.2023
Skills
- SEO Strategies
- Work Organizing and Prioritizing
- Project Finance
- System Integration Testing
- BI Tool and System Design
- Business Processes and Procedures
- SQL
Timeline
Long-Term Disability Case Manager
The Hartford Insurance Group
01.2022 - 08.2023
Business Analyst
5Logistics
10.2020 - Current
Customer Service Representative
Gap Inc
02.2015 - 03.2019
Bachelor of Science - Management Information Systems
Western Governors University
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