Summary
Overview
Work History
Education
Skills
Additionalinformation - Skillshighlights
References
Timeline
Generic

Travelle Smith

Norfolk ,VA

Summary

To utilize my interpersonal skills, work ethics, and professionalism to obtain a position at a respectable company with steady productive growth.

Well-qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

Property Manager

GVI Management
01.2019 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than Number tenants across Number property units.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

DOT Courier

FedEx Express
09.2018 - Current
  • Assisted in resolving client issues or concerns regarding deliveries, providing timely feedback to management for continuous improvement efforts.
  • Expedited urgent shipments when required, prioritizing tasks efficiently to meet critical deadlines without compromising quality of service.
  • Participated in ongoing professional development opportunities, staying current on industry trends and best practices for courier services.
  • Developed strong relationships with regular clients, earning trust and respect through consistent high-quality service and timely communication.
  • Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
  • Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
  • Navigated diverse terrains across urban and rural areas adeptly while adhering to all traffic laws for safe transportation outcomes.
  • Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
  • Contributed to team success by collaborating effectively with fellow couriers on shared routes or larger projects requiring multiple personnel resources.
  • Collected payment upon delivery when necessary, maintaining accurate financial records and submitting receipts to accounting promptly.
  • Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.

Sales Manager

Hookah Express
03.2013 - 06.2016
  • Sales & inventory
  • Deliver/Pickup and service hookah products to customers
  • Manage accounts and sales reports
  • Provided high quality customer service.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Personal Shopper

Dillard's, Inc.
09.2014 - 05.2016
  • Welcome and engage with customers
  • Suggests and inform clients about the latest product and deals
  • Inventory & price control.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Education

Bachelor Of Fine Arts - Technology And Industrial Arts Education

International Academy of Design and Technology
Tampa, FL
01.2016

Skills

  • Customer Service Experience
  • Cash Handling
  • Sales
  • Driving Experience
  • Management
  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Maintenance knowledge
  • Maintenance Scheduling
  • Administrative Support
  • Marketing and Advertising
  • Business Administration
  • Software Utilization
  • Database Management
  • Microsoft PowerApps
  • Microsoft Teams
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Excel, Project, and Visio
  • Creative Writing
  • Editing and Revising
  • Research
  • Promotional planning
  • Software expertise

Additionalinformation - Skillshighlights

  • Self motivated
  • Exceptional customer service skills
  • Interpersonal and written communication skills
  • Agile
  • Works well in high stressed environments
  • Advanced Skills in Microsoft Word, PowerPoint, Excel

References

  • Tammy Denyse, Author/Mentor, 916-470-1846
  • Monique Jackson, Motivational Speaker, 916-531-7034
  • Josh Carney, Sanford Brown Lead Instructor, 813-458-9256

Timeline

Property Manager

GVI Management
01.2019 - Current

DOT Courier

FedEx Express
09.2018 - Current

Personal Shopper

Dillard's, Inc.
09.2014 - 05.2016

Sales Manager

Hookah Express
03.2013 - 06.2016

Bachelor Of Fine Arts - Technology And Industrial Arts Education

International Academy of Design and Technology

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Travelle Smith