Traveon Grays
Huntsville,AL
Summary
Proven to enhance efficiency and customer satisfaction at USPS and Walmart through expert knowledge of postal regulations and exceptional customer service skills. Excelled in task prioritization and problem-solving, significantly contributing to team success and operational improvements. Demonstrated professionalism and effective communication, ensuring high levels of customer loyalty and operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Rural Carrier
United States Postal Service, USPS
07.2022 - Current
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
- Safeguarded mail security by adhering strictly to USPS guidelines regarding handling and processing of parcels.
- Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
- Provided excellent customer service by addressing questions or concerns regarding deliveries and postal services.
- Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
Cashier/Customer Service
Walmart
03.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
CAP 2 Associate
Walmart
11.2019 - 03.2020
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
Education
Associate Of General Studies - Health Administration
J.F. Drake State Community And Technical College
Huntsville, ALJemison High School
Huntsville05.2022
Skills
- Patience
- Observation
- Problem-solving abilities
- Effective Communication
- Task Prioritization
- Empathy
- Professionalism
- Customer Service
Timeline
Assistant Rural Carrier
United States Postal Service, USPS
07.2022 - Current
Cashier/Customer Service
Walmart
03.2020 - 05.2022
CAP 2 Associate
Walmart
11.2019 - 03.2020
Associate Of General Studies - Health Administration
J.F. Drake State Community And Technical College
Jemison High School
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