Traveous Thompson
Dallas,TX
Summary
in technical troubleshooting, support, and service coordination. Proven ability to assist users with hardware and software issues in fast-paced environments, backed by a strong foundation in electronics and IT support through a Google IT Support Certificate and an AAS in Electronics Technology. Known for delivering clear, patient assistance to non-technical users and resolving issues efficiently. Seeking to transition into an entry-level IT or helpdesk role where I can apply my technical knowledge and customer service strengths to support users and solve problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Support Specialist
Safelite Auto Glass
05.2025 - Current
- Delivered in-person and phone-based customer support, helping clients check in, troubleshoot appointment issues, and understand repair options, building skills directly transferable to IT helpdesk roles.
- Performed detailed windshield chip repairs using precision tools and guided workflows, demonstrating technical accuracy, safety awareness, and adherence to quality standards.
- Used internal point-of-sale (POS) and scheduling systems to manage appointments, update service statuses, and resolve data entry issues, strengthening technical troubleshooting and software navigation skills.
- Assisted customers with digital forms, mobile check-ins, and system-related concerns, providing patient and clear tech support for users of all experience levels.
- Monitored and managed inventory using digital tracking tools, resolving discrepancies and ensuring technicians had the materials needed for daily operations.
- Communicated effectively with cross-functional teams and technicians to coordinate service timelines, resolve issues, and ensure seamless service delivery.
- Supported general IT troubleshooting in-store, including printer issues, Wi-Fi connectivity problems, and basic hardware resets.
Leadership, Corps of Cadets
Texas A&M University
01.2023 - Current
- Participate in structured training, team-building, and leadership development
- Engage in disciplined routines, time management, and problem-solving under pressure
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Operated communication systems to gather, process and share information.
- Provided informative briefings to update superiors on current situations and responsibilities.
Associate/Certified Trainer
Raising Cane’s
06.2022 - 07.2024
- Delivered fast, friendly customer service in a high-volume environment while using point-of-sale (POS) systems to process payments, manage orders, and resolve system errors—gaining valuable software troubleshooting experience.
- Promoted to Certified Trainer role, onboarding and mentoring new hires on company systems, operational procedures, digital scheduling tools, and customer service protocols.
- Provided peer-level technical support for coworkers using registers, scheduling platforms, and digital training materials, reinforcing helpdesk-style communication and problem-solving skills.
- Maintained accuracy and efficiency while balancing drawer reports and completing end-of-shift POS system reconciliations.
- Adapted quickly to new technologies and procedural updates, including mobile ordering platforms and system upgrades.
- Supported management with quality control, team development, and customer satisfaction initiatives, often resolving customer concerns independently.
Band Captain
South Oak Cliff High School
01.2019 - 01.2023
- Led and organized a large student group through performances, competitions, and events
- Developed communication, organization, and leadership skills
- Assessed musicians and assigned instruments and parts for songs and concerts.
Education
Associate of Applied Science - Electronics Technology
Dallas College
Dallas01.2024
Skills
- Helpdesk Support: Troubleshooting software/hardware issues, assisting end-users with common technical problems
- Operating Systems: Windows 10/11, basic Linux CLI, macOS familiarity
- Productivity Software: Microsoft Office Suite (Excel, Word, Outlook), Google Workspace
- Hardware Skills: Basic repair/setup of desktops, laptops, printers, point-of-sale (POS) systems
- Networking Fundamentals: IP addressing, routers/switches, basic Wi-Fi troubleshooting
- POS Systems: NCR, Revel, and custom in-house platforms (used at Raising Cane’s and Safelite)
- Ticketing Systems: Familiarity with systems like Zendesk or internal Safelite scheduling tools
- Remote Support Tools: Basic understanding of tools like TeamViewer or Chrome Remote Desktop
- Inventory & Scheduling Tools: Digital inventory management, Shift scheduling software
- Customer Service Tools: Phone/email etiquette, CRM basics, digital form assistance
- Certifications: Google IT Support Certificate (2024), AAS in Electronics Technology (2024)
Certification
- Google IT Support Certificate Completed May 2024
Timeline
Store Support Specialist
Safelite Auto Glass
05.2025 - Current
Leadership, Corps of Cadets
Texas A&M University
01.2023 - Current
Associate/Certified Trainer
Raising Cane’s
06.2022 - 07.2024
Band Captain
South Oak Cliff High School
01.2019 - 01.2023
Associate of Applied Science - Electronics Technology
Dallas College
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