Traverse Campbell
Fountain Inn,SC
Summary
Accomplished Senior Customer Service Representative with a proven track record at Sealed Air Cryovac, excelling in complaint resolution and fostering customer loyalty through exceptional account management. Skilled in CRM software, I have significantly contributed to team success by mentoring peers and enhancing service quality. My approach combines strategic problem-solving with effective communication, ensuring customer satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
Sealed Air Cryovac
04.2011 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Mentored junior team members, contributing to their professional development and overall team success.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate Of Business Administration - Business
Central Piedmont Community College
Charlotte, NC06.2013
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Account Management
- Credit card processing
- Cross-Functional Collaboration
- Call center experience
- CRM Software
- Live chat support
- Analytical mindset
- Friendly, Positive Attitude
- Investigative abilities
- Transaction monitoring
Software
SAP , Salesforce, Prophet 21, As400, Bluejay, Fourkities
Timeline
Senior Customer Service Representative
Sealed Air Cryovac
04.2011 - Current
Associate Of Business Administration - Business
Central Piedmont Community College
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