Traverse Campbell
Charlotte,NC
Overview
29
29
years of professional experience
Summary
Experienced customer service and operations professional with a background in account management, front office leadership, and logistics coordination. Skilled in process improvement, organization, and CRM systems. Able to resolve billing, shipping, and documentation issues by working closely with sales, finance, and supply chain teams. Focused on improving accuracy and customer satisfaction.
Work History
Senior Customer Service Representative
Sealed Air Global Headquarters
Charlotte, NC
04.2016 - Current
- Managed complex customer inquiries across orders, product availability, and delivery status using ERP and CRM systems.
- Resolved billing, shipping, and documentation issues by coordinating with sales, supply chain, and finance teams.
- Tracked open cases, prioritized escalations, and maintained accurate records to support service continuity.
- Reviewed order details for accuracy, preventing errors in pricing, quantities, and shipment instructions.
- Guided customers through product specifications, account updates, and service requests with clear, professional communication.
- Mentored new representatives on service processes, system navigation, and customer issue resolution standards.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Front Office Manager
Norfolk Wire Distributors
Charlotte, NC
10.2010 - 02.2016
- Directed front office operations, ensuring smooth customer service, scheduling, and administrative support.
- Supervised reception staff, assigned daily priorities, and reinforced service standards.
- Resolved customer inquiries and escalations, maintaining accurate records and timely follow-up.
- Coordinated order processing, documentation, and communication between sales, warehouse, and shipping teams.
- Monitored supply levels, reordered office materials, and maintained organized workspaces.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Import and Export Coordinator
Forward Air Freight
Greer, SC
04.1997 - 09.2010
- Coordinated import and export shipments, ensuring accurate documentation and timely customs clearance.
- Managed freight forwarding workflows, including booking, routing, and shipment status updates.
- Prepared and reviewed commercial invoices, packing lists, bills of lading, and AES filings.
- Communicated with customs brokers, carriers, and vendors to resolve shipment delays and discrepancies.
- Tracked international cargo movements and updated stakeholders on import and export milestones.
- Resolved billing, freight, and documentation issues to maintain smooth transaction processing.
- Improved coordination across logistics teams by standardizing shipment follow-up and recordkeeping practices.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
Education
No Degree - Business Administration
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Hillcrest High
Simpsonville, SCSkills
- Customer Support
- Account Management
- Relationship Management
- Dispute Resolution
- Complaint Handling
- Process Improvement
- CRM Software
- Microsoft Office
- Live Chat Support
- Email Management
- Task Delegation
- Organization
- Remote Office Availability
Timeline
Senior Customer Service Representative
Sealed Air Global Headquarters
04.2016 - Current
Front Office Manager
Norfolk Wire Distributors
10.2010 - 02.2016
Import and Export Coordinator
Forward Air Freight
04.1997 - 09.2010
No Degree - Business Administration
Central Piedmont Community College
High School Diploma -
Hillcrest High
Computer Software Systems
- SAP
- C4C
- Salesforce
- Prophet 21
- AS/400
- Lotus Notes
- Microsoft Office