Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travesia Whitaker

Lancaster,TX

Summary

Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training.

Overview

9
9
years of professional experience

Work History

Key Carrier

Dollar General
05.2025 - 08.2025
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Assistant Manager

Dollar General
05.2024 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Operations Assistant

Dollar Tree
07.2023 - 12.2023
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

General Manager

Dairy Queen
09.2016 - 04.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Nacogdoches High School
Nacogdoches, TX

Skills

  • Store operations
  • Employee scheduling
  • Store maintenance
  • Delegation
  • Loss prevention strategies
  • Customer service
  • Cash handling
  • Workplace safety
  • Customer service management
  • Training and mentoring
  • Daily reporting
  • Product ordering

Timeline

Key Carrier

Dollar General
05.2025 - 08.2025

Assistant Manager

Dollar General
05.2024 - 08.2024

Operations Assistant

Dollar Tree
07.2023 - 12.2023

General Manager

Dairy Queen
09.2016 - 04.2022

Nacogdoches High School

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