Travia Bryant
Ridgeland
Summary
Experienced with early childhood education and classroom management. Utilizes effective teaching techniques to create engaging learning environment. Track record of fostering strong relationships with children, parents, and staff, ensuring supportive and collaborative atmosphere.
Early childhood education professional prepared to excel in leadership role. Experience in guiding classroom activities and promoting positive learning environment. Known for strong team collaboration, adaptability, and achieving meaningful results. Possesses excellent communication and organizational skills valued by employers.
Overview
13
13
years of professional experience
Work History
Lead Teacher
Low Country Day Preschool
05.2024 - Current
- Developed engaging lesson plans that fostered child development and creativity.
- Supervised daily activities, ensuring safety and well-being of all children.
- Collaborated with parents to address concerns and enhance child learning experiences.
- Trained and mentored new staff on curriculum implementation and classroom management.
- Implemented behavior management strategies that promoted positive interactions among children.
- Evaluated children's progress through assessments, tailoring instruction to individual needs.
- Coordinated special events that enriched the educational environment for families and children.
- Maintained compliance with state regulations and licensing requirements for childcare facilities.
Customer Service Representative – Team Lead
TTEC
- Provide exceptional customer support via various communication channels including phone, email, chat, and social media platforms.
- Responding to inquiries by phone, email, or in person from customers regarding government services or programs
- Providing accurate information to customers and resolving their complaints or concerns promptly.
- Escalating customer issues to supervisors or managers as needed to ensure appropriate resolution.
- Participating in customer service training and quality improvement initiatives to improve overall service delivery to the public.
Floater – Preschool teacher
Kid City USA
12.2023 - Current
- Plan and implement age-appropriate curriculum and activities that promote the cognitive, social, emotional, and physical development of preschool-aged children.
- Facilitate learning experiences through a variety of teaching methods, including group activities, storytelling, music and movement, arts and crafts, and sensory play.
- Monitor and assess children's progress and development through observation, informal assessments, and documentation of learning milestones.
- Maintain accurate records of attendance, assessments, observations, and other relevant documentation, and prepare progress reports and assessments for parents and administrators.
- Stay updated on best practices and trends in early childhood education through professional development opportunities, workshops, conferences, and ongoing training.
- Uphold ethical standards and professional conduct in all interactions with children, families, colleagues, and stakeholders, serving as a positive role model and advocate for early childhood education.
Lead Customer Service Manager
Walmart-Supercenter
10.2018 - 03.2021
- Orchestrated schedules for cashier, maintenance, and service desk associates.
- Addressed customer complaints with a focus on swift resolution.
- Efficiently managed multiple service areas concurrently.
- Demonstrated proficiency in high-speed work environments.
- Administered lunch and break schedules for associates.
- Spearheaded associate recruitment efforts.
- Facilitated cart organization and management of the cash office.
- Ensured customer needs were met to satisfaction.
- Provided technology support for cash registers and various departments.
- Supervised the entire front end of the store.
- Handled an average of 90+ customer service calls daily.
- Conducted training sessions for new associates.
- Achieved an outstanding 90% customer satisfaction rating, surpassing the company average by 15%.
Personal Shopper
Walmart-Supercenter
05.2017 - 03.2018
- Proficiently fulfilled customers' online orders.
- Expertly resolved online order issues.
- Welcomed and educated first-time users on the benefits of online shopping.
- Ensured timely completion of orders.
- Expedited order dispensing within five minutes.
Sales Associate
Polo Ralph Lauren
10.2014 - 05.2016
- Provided exceptional customer service, managed inventory, and conducted store audits.
- Addressed customer concerns with patience and professionalism.
- Successfully resolved complaints by identifying the issue, selecting the appropriate solution, expediting corrections or adjustments, and following up to ensure complete satisfaction.
- Excelled in executing floor sets and re-merchandising products.
- Established customer accounts to keep them informed of the latest trends.
- Upheld a consistently high level of professionalism in all interactions.
- Managed challenging customers and compliments with poise and courtesy.
- Contributed to team efforts by completing assigned tasks.
Customer Service Representative
Concentrix, Inc.
01.2013 - 09.2014
- Responded to client inquiries and facilitated resolutions by asking appropriate questions.
- Maintained and organized physical and digital files, ensuring easy retrieval and adherence to company protocols.
- Collaborated with team members across departments to research and resolve customer issues.
- Provided suggestions for process, application, or documentation improvement.
- Verified and validated data to identify and rectify any errors or discrepancies, ensuring accuracy and completeness.
- Offered technical expertise, account support, and solutions to small businesses.
- Maintained communication with business owners, keeping them informed about clients.
- Verified basic needs were being met and provided navigation assistance for a variety of benefits and services.
- Followed up with clients to ensure customer satisfaction following support engagement.
- Retained existing clients and developed new accounts, contributing to a 10% increase in revenue.
Education
Associates - Early Childhood Education
Technical College of the Lowcountry
05.2019
Skills
- Microsoft Suite proficiency
- E-Commerce
- Early Childhood Education
- Curriculum Development
- Time Management
- Customer Relationship Management
- Service Quality Enhancement
- Salesforce
- Customer Account Management
- Team management
- CRM software
- Call center experience
Timeline
Lead Teacher
Low Country Day Preschool
05.2024 - Current
Floater – Preschool teacher
Kid City USA
12.2023 - Current
Lead Customer Service Manager
Walmart-Supercenter
10.2018 - 03.2021
Personal Shopper
Walmart-Supercenter
05.2017 - 03.2018
Sales Associate
Polo Ralph Lauren
10.2014 - 05.2016
Customer Service Representative
Concentrix, Inc.
01.2013 - 09.2014
Customer Service Representative – Team Lead
TTEC
Associates - Early Childhood Education
Technical College of the Lowcountry