Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Travina Jones

Newport,VA

Summary

Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced [Job Title] with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing [Number] years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

IHOP
Virginia Beach, VA
05.2018 - 11.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Customer Service Representative

IBEX Global
Hampton, VA
01.2021 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Pharmacy Technician

CVS Pharmacy
Norfolk, VA
07.2015 - 01.2018
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Provided customer service to patients by answering questions about medications and health-related topics.

Pharmacy Technician

Rite-Aid Pharmacy
Norfolk, VA
05.2013 - 07.2015
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.

Education

Film Production

Los Angeles Film School - Hollywood
Los Angeles, CA
07-2025

Associate of Arts - Pharmacy Technology

Everest College - Chesapeake
Chesapeake, VA
03-2013

Skills

  • Table Bussing
  • Food Running
  • Safe Food Handling
  • Food inspection
  • POS operation
  • Performance Improvement
  • Quality Control
  • Drug Inventory Management
  • Prescription Filling
  • Regulatory Compliance
  • Order Verification
  • Insurance Verification
  • Supply Restocking
  • Drug Inventory Control
  • FDA compliance
  • Medication Dispensing
  • Workflow Optimization
  • Point of sale systems proficiency
  • Processing payments
  • Healthcare regulations
  • Proper labeling procedures
  • Staff Development
  • Product Knowledge
  • Appointment Scheduling
  • Data Collection
  • Consultative Sales
  • Paperwork Processing
  • Call Management
  • Account updating
  • Information Security

Certification

  • Pharmacy tech licenses
  • food handles card
  • Osha certification
  • hippa certification

Timeline

Customer Service Representative

IBEX Global
01.2021 - 12.2022

Server

IHOP
05.2018 - 11.2023

Pharmacy Technician

CVS Pharmacy
07.2015 - 01.2018

Pharmacy Technician

Rite-Aid Pharmacy
05.2013 - 07.2015

Film Production

Los Angeles Film School - Hollywood

Associate of Arts - Pharmacy Technology

Everest College - Chesapeake
Travina Jones