Travion Ayers Jr

Responsible for handling customer inquiries and resolving issues related to credit card products and services through phone, chat, or text in a fast-paced environment.

Key duties include answering questions, resolving problems, providing a positive customer experience, navigating multiple computer systems, adhering to company policies and regulations, and escalating complex issues to senior staff.

• Determines customers eligibility for Workforce Solutions Financial Aid
• Enter information in the appropriate Management Information System, maintain electronic files as needed
• Functions as a Financial Aid resource Specialist for applicants responding to inquiries from prospective students as well as parents in need of childcare
• Handles a high volume of outbound communications with prospective residents seeking financial aid for training or childcare
• Process high volume of incoming applications and inquiries in a timely manner

• Ensured on-time paycheck delivery and compliance with local and federal regulations
• Answered questions regarding payroll status, issues surrounding payroll delivery

• Assist customers with delinquent payments should they qualify, to the end of their current loan contract.
• Answer incoming calls and assist customers in bringing their accounts current.

• Client caregiver. Responsible for cooking meals, cleaning the center, and maintaining a safe environment for the clients.
• Communicating with the staff manager about any issues that would arise.

• Setting up payment arrangements and collecting payments from customers for a major cell phone carrier.
• Answered general questions regarding payment amounts and due dates.