Travion Shaw
Phoenix,AZ
Summary
Diligent professional with experience in global banking, investment management and secured lending. Frequently praised as adaptable by peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SECURITY GUARD
Contemporary Services Corporation
07.2022 - Current
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers
- Protected property and staff by maintaining safe and secure environment
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Directed employees and visitors to appropriate evacuation areas to manage emergencies
- Investigated and reported maintenance and safety conditions to avoid endangerment or potentially hazardous situations
- Enforced regulations and directives for site pertaining to personnel, visitors and premises
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity
- Maintained working knowledge of locations of various departments, buildings and access routes
- Controlled personnel access by monitoring identification of individuals entering restricted areas
- Operated two-way devices to summon emergency assistance or communicate with staff
- Observed areas for signs of crime or disorder and investigated disturbances
- Maintained crowd control at scene of accidents or injuries to assist victims and investigate causes
- Provided employees and visitors with proper company-issued identification, maximizing security
- Examined doors and windows, verifying proper function and security
- Conducted investigations of security-related incidents by interviewing witnesses and gathering evidence to complete reports.
CREDIT CARD SPECIALIST
JPMorgan Chase
07.2022 - 11.2023
- Included credit analyses and summaries of loan requests and submitted to loan committees for approval
- Compared liquidity, profitability and credit histories of establishments being evaluated with those of similar establishments in same industries and geographic locations
- Analyzed financial data, such as income growth, quality of management and market share to determine expected profitability of loans
- Consulted with customers to resolve complaints and verified financial and credit transactions
- Analyzed credit data and financial statements to determine degree of risk involved in extending credit and lending money
- Collected payments on delinquent accounts
- Evaluated customer records and recommended payment plans, based on earnings, savings data, payment history and purchase activity
- Reviewed individual or commercial customer files to identify and select delinquent accounts for collection
- Participated in ongoing training to enhance own job skills and knowledge
- Troubleshot minor problems and reported larger technical issues
- Adhered to quality and service standards to support operational goals
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Fraud Specialist
USAA
11.2022 - 09.2023
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
MORTGAGE BANKER
JPMorgan Chase
07.2016 - 07.2023
- Produced and executed loan packages
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs
- Monitored pipelines to track and log status of loans
- Compiled closing packages for drafting and presentation accuracy
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
CUSTOMER SERVICE REPRESENTATIVE
Convergys
01.2014 - 07.2016
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Processed customer adjustments to maintain financial accounts
- Collected and analyzed customer information to prepare product or service reports
- Recommended products to customers, thoroughly explaining details
- Responded to customer requests for products, services and company information
- Answered product and service questions, suggesting other offerings to attract potential customers
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Sought ways to improve processes and services provided.
SALES REPRESENTATIVE
A2z Consultants
06.2013 - 01.2014
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Executed direct sales from manufacturers to customers to improve profitability within retail environment
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Increased sales by offering advice on purchases and promoting additional products.
Education
HIGH SCHOOL DIPLOMA -
Alhambra High School
Phoenix, AZ01.2012
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
Certification
Guard Card
Timeline
Fraud Specialist
USAA
11.2022 - 09.2023
SECURITY GUARD
Contemporary Services Corporation
07.2022 - Current
CREDIT CARD SPECIALIST
JPMorgan Chase
07.2022 - 11.2023
MORTGAGE BANKER
JPMorgan Chase
07.2016 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
Convergys
01.2014 - 07.2016
SALES REPRESENTATIVE
A2z Consultants
06.2013 - 01.2014
HIGH SCHOOL DIPLOMA -
Alhambra High School
Guard Card
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