Dedicated, with proven customer service skills. Focused on enhancing customer experiences and achieving sales goals through teamwork and collaboration. Dynamic team leader with a proven track record in coaching and mentoring. Skilled in performance improvement and conflict resolution, contributing to enhanced team productivity and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
GM Sales Associate
Walmart
Littleton, CO
03.2026 - Current
Assisted customers in identifying products and making informed purchasing decisions.
Processed transactions efficiently using point-of-sale systems.
Maintained store organization and cleanliness to enhance customer experience.
Collaborated with team members to achieve sales goals and improve service quality.
Provided product knowledge support, ensuring accurate information delivery to customers.
Animal Technician
Jasmine Moran Children's Museum
Seminole, OK
05.2025 - 11.2025
Assisted in daily care and feeding of diverse animal species.
Maintained clean and safe animal habitats to ensure optimal health.
Facilitated educational programs for museum visitors about animal care.
Utilized safety protocols during handling and interaction with animals.
Organized supplies and equipment for efficient daily operations of the animal exhibit.
Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
Ensured proper animal nutrition by preparing and distributing specialized diets according to species-specific requirements.
Team Leader
Walmart
Shawnee, OK
06.2023 - 05.2025
Oversaw daily operations to ensure efficient workflow and customer satisfaction.
Trained and mentored team members on best practices and operational procedures.
Implemented process improvements that enhanced inventory management efficiency.
Coordinated team schedules to optimize labor resources and meet business demands.
Monitored performance metrics to identify areas for improvement within the team.
Facilitated communication between departments to streamline operations and reduce delays.
Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.