Summary
Overview
Work History
Education
Certification
Timeline
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Travis Albright

Summary

Detail-oriented and customer-focused automotive professional with 7 years of experience in the industry, specializing in parts management, online order processing, and collision repair estimating. Proven ability to accurately assess vehicle damage, communicate effectively with customers and insurance companies, and manage digital workflows efficiently. Known for a strong work ethic, technical knowledge, and commitment to delivering smooth, high-quality service in both front-end and back-end operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Auto Body Estimator

Lee's Automotive Repair
03.2025 - 07.2025
  • Conducted thorough damage inspections and prepared accurate repair estimates using CCC ONE / Mitchell
  • Communicated directly with customers to explain damage assessments and the repair process
  • Collaborated with insurance adjusters and filed supplements for additional repair costs when necessary
  • Reviewed and interpreted photos, repair plans, and blueprints to determine necessary body and structural work
  • Maintained up-to-date knowledge of OEM repair guidelines and insurance procedures
  • Delivered exceptional customer service, resulting in consistently high CSI scores


Audi Parts Online Order Specialist

Audi Seattle
10.2023 - 03.2025
  • Adhered to legal regulations to run compliant operations.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Liaised with suppliers and vendors for prompt delivery of orders.

Parts Specialist

AutoNation Volkswagen Savannah
09.2022 - 09.2023
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.

Parts Associate

Oreilly Auto Pats
11.2020 - 09.2022
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.

Education

High School Diploma -

Richmond Hill High School
05-2020

Certification

  • Level 2 Volkswagen Parts Consultant Training - January, 2024

Timeline

Auto Body Estimator

Lee's Automotive Repair
03.2025 - 07.2025

Audi Parts Online Order Specialist

Audi Seattle
10.2023 - 03.2025

Parts Specialist

AutoNation Volkswagen Savannah
09.2022 - 09.2023

Parts Associate

Oreilly Auto Pats
11.2020 - 09.2022

High School Diploma -

Richmond Hill High School

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Travis Albright