TRAVIS ALCOCK
LA GRANGE,NC
Summary
Resourceful Senior Master Technician with 26 years of experience and 14 years as a Ford Senior Master Technician. Known for high productivity and efficient task completion. Specialize in diagnostic troubleshooting, precision repair techniques, and advanced vehicle system analysis. Excel in time management, problem-solving, and teamwork, ensuring reliability and quality craftsmanship in all technical duties.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Ford Senior Master Technician
Deacon Jones Ford, Lincoln
Goldsboro, NC
02.2005 - Current
- Investigated customer complaints to determine root cause and developed repair solutions for a wide variety of vehicle malfunctions.
- Assisted junior technicians in diagnosing problems by providing guidance on proper use of tools and equipment.
- Provided technical advice to customers regarding maintenance requirements for optimal performance of their vehicles.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
Ford Technician
Hastings Ford
Greenville , NC
12.2000 - 02.2005
- Inspected vehicles for necessary repairs or preventive maintenance requirements.
- Tuned engines according to factory specifications using specialized computer equipment.
- Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
- Conducted routine maintenance services such as oil changes, tune-ups, brake repairs and tire rotations.
- Resolved complex automotive issues by troubleshooting various components within the system.
Ford Technician
Evans Ford
Kinston , NC
04.1998 - 12.2000
- Inspected vehicles for necessary repairs or preventive maintenance requirements.
- Tuned engines according to factory specifications using specialized computer equipment.
- Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
- Conducted routine maintenance services such as oil changes, tune-ups, brake repairs and tire rotations.
Aviation Boatswain's Mate, Equipment
US Navy
NORFOLK, VA
06.1993 - 06.1997
- Conducted basic and advanced repairs on deck landing equipment, and steam-driven catapults.
- Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
- Pay Grade E-4
- Honorable Serviced my country.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC09-2026
Automotive Technology
Lenoir Community College
Kinston, NC06-1999
South Lenoir High School
Deep Run, NC06-1993
Skills
- Complex Problem-Solving
- Troubleshooting skills
- Mechanical Aptitude
- Troubleshooting and diagnostics
- Software Updates
- IT Fundamentals Pro
- PC Pro
- Superior customer service
Certification
- Ford Senior Master Technician Certified
- TEST OUT PC PRO Certified
- TEST OUT IT FUNDAMENTALS PRO Certified
Accomplishments
I am currently 58% through my Bachelor’s degree at Strayer University, maintaining a 4.0 GPA. I have made the President’s List every semester for the past two years.
Timeline
Ford Senior Master Technician
Deacon Jones Ford, Lincoln
02.2005 - Current
Ford Technician
Hastings Ford
12.2000 - 02.2005
Ford Technician
Evans Ford
04.1998 - 12.2000
Aviation Boatswain's Mate, Equipment
US Navy
06.1993 - 06.1997
Bachelor of Science - Information Technology
Strayer University
Automotive Technology
Lenoir Community College
South Lenoir High School
- Ford Senior Master Technician Certified
- TEST OUT PC PRO Certified
- TEST OUT IT FUNDAMENTALS PRO Certified
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