Travis Alexander
Alexandria,LA
Summary
Positive, upbeat customer service associate brings more than 12 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
13
13
years of professional experience
Work History
Nurse Assistant
VA Medical Center
Alexandria, LA
04.2011 - Current
- Provided emotional support for family members during difficult times in the hospital setting.
- Collected specimens from patients for laboratory testing purposes.
- Participated in team meetings with other healthcare professionals about individual patient plans of care.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Engaged with patient family and friends to provide courteous visit experience.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
Customer Service Associate
AutoZone
Alexandria, LA
10.2010 - 11.2021
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Led on- and off-site customer support teams across multiple time zones.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Suggested product solutions based on individual customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Peabody Magnet High School
Alexandria, LA05.1998
Skills
- Privacy and Confidentiality
- ADL Support
- Infection Control
- Medical Records Management
- Staff Assistance
- Direct Patient Care
- Assisting With Personal Grooming
- Inspection and Diagnostics
- Testing Equipment
- Audio Equipment
- Equipment Installation
- Electrical Troubleshooting
- Hand and Power Tools
- Inventory Management
- Vehicle Inspections
- Workplace Safety
- Repairs Knowledge
- Safety Procedures
Affiliations
- i have the skill to do a lot of things i've worked with different kinds of tools. i also done lock changing at homes. i've did key cutting when i worked at autozone.i'm always willing to learn more. i will always do my job to the best.
Timeline
Nurse Assistant
VA Medical Center
04.2011 - Current
Customer Service Associate
AutoZone
10.2010 - 11.2021
High School Diploma -
Peabody Magnet High School
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