Travis Armstrong
Valdosta,GA
Summary
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to all task. Applies excellent attention to detail and critical reasoning to successfully conduct experiments
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Quality operator
Arglass
10.2021 - Current
- Led a team of Quality Operators effectively managing schedules while promoting professional development opportunities for growth within the company.
- Maximized equipment performance through routine maintenance checks, calibration, and adjustments as needed.
- Optimized production workflow by identifying bottlenecks, troubleshooting problems, and implementing solutions.
- Improved production quality by implementing stringent inspection protocols and addressing issues promptly.
- Supported new product launches by ensuring all aspects of quality were addressed during the development phase, resulting in successful market introductions.
- Spearheaded root cause analysis efforts for recurring issues, leading to effective long-term resolutions to enhance product quality.
- Streamlined communication between departments fostering an atmosphere conducive to collaboration on achieving higher standards in product quality.
Wire Harness Assembler
ELEC-TECH
02.2020 - 09.2021
- Ensured compliance with industry regulations by staying updated on relevant codes, standards, and best practices related to wire harness manufacturing.
- Streamlined work processes by identifying bottlenecks in the production line and suggesting improvements for increased efficiency.
- Minimized waste during production by accurately measuring, cutting, and terminating wires according to blueprints and schematics.
- Assisted in training new hires on proper assembly techniques, resulting in faster integration into the team''s workflow.
- Optimized inventory management by organizing materials and tools for efficient assembly line operations.
- Played a key role in meeting company-wide sustainability targets by implementing environmentally friendly practices within the wire harness assembly area.
Warehouse Associate
The Home Depot
04.2017 - 02.2020
- Loading and Unloading, Packing, Forklift operation, Troubleshooting machinery, First aid, Compliance with safety rules, Vendor management
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Customer Service Representative
Walmart
04.2015 - 09.2017
- Communication, Customer service, Attention to detail, Provided policy and service information, Assisted customers with a warm and professional attitude, Answered general questions, Managed client records, Resolved customer information and complaints, Handled online orders and credit card transactions, Answered calls from angry upset and irate customers, Performed data entry for customer information, shipments and orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
Education
High school diploma -
Lanier County High School
Lakeland, GA05.2007
Skills
- Warehouse experience
- Customer Focus
- Quality Management Systems
- Auditing procedures
- Documentation skills
- Technical knowledge
- Data Interpretation
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Scheduling
Timeline
Quality operator
Arglass
10.2021 - Current
Wire Harness Assembler
ELEC-TECH
02.2020 - 09.2021
Warehouse Associate
The Home Depot
04.2017 - 02.2020
Customer Service Representative
Walmart
04.2015 - 09.2017
High school diploma -
Lanier County High School
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