Travis Baiza
Klamath Falls,OR
Summary
Dynamic sales and customer service professional with extensive experience at Walmart and Big Lots. Proven ability to enhance customer satisfaction through effective problem resolution and team leadership. Skilled in POS systems and cash handling, with a strong attention to detail and a commitment to fostering positive relationships.
Overview
17
17
years of professional experience
Work History
Furniture Sales Lead
Big Lots
11.2018 - 02.2025
- Assisted customers in selecting furniture based on needs and preferences
- Learned inventory management systems to track product availability
- Supported visual merchandising efforts to enhance store presentation
- Engaged with customers to provide product information and recommendations
- Collaborated with team members to maintain a clean and organized showroom
- Participated in training sessions to develop sales techniques and product knowledge
- Greeted customers and provided outstanding customer service.
- Resolved any escalated customer issues professionally while maintaining positive relationships with both parties involved.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Manager
Walmart
08.2014 - 06.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Oversee purchase, return, and exchange transactions, providing approvals and verifying processes to meet company guidelines.
- Train new associates on company systems, procedures, and programs, and provide ongoing coaching to existing staff to improve performance.
Corporal/Administrative Specialist (0111)
USMC
02.2008 - 12.2012
- Processing personnel records, managing pay and personnel information, and handling awards and correspondence for Marines.
- Performing general administrative duties, maintaining office files, and utilizing manual and automated systems.
- Established performance metrics, monitoring team efficiency to ensure continuous improvement in service delivery.
Education
Associate of Science - Science Education
Klamath Community College
Klamath Falls, OR06-2021
Skills
- POS system
- Computer skills
- 10 key proficiency
- Typing speed: 100 WPM
- Customer assistance
- Attention to detail
- Cash handling
- Flexible hours
- Cash register operation
- Sales floor organization
Timeline
Furniture Sales Lead
Big Lots
11.2018 - 02.2025
Customer Service Manager
Walmart
08.2014 - 06.2017
Corporal/Administrative Specialist (0111)
USMC
02.2008 - 12.2012
Associate of Science - Science Education
Klamath Community College
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