Summary
Overview
Work History
Education
Skills
Certification
Timeline
TruckDriver

Travis Bigham

San Antonio,TX

Summary

Dynamic Service Manager with a proven track record at Miner Corp, excelling in customer service and leadership. Spearheaded initiatives that enhanced operational efficiency and improved customer satisfaction ratings. Expert in training coordination and workplace safety, fostering a culture of compliance and excellence within service teams.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Manager

Miner Corp
San Antonio, TX
11.2023 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Hired and trained service department staff to drive performance.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

National Field & Safety Specialist

Miner Corp
San Antonio, TX
05.2023 - 11.2023
  • Cultivated lasting relationships with other employees in various departments throughout organization.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Scheduled classes based on availability of classrooms, equipment or instructors.

Master Service Trainer

Miner Corp
San Antonio, Texas
05.2021 - 05.2023
  • Develop and maintain a detailed orientated and structured training curriculum
  • Track the progression of all hired Service Professionals through their perspective promotion
  • Onboard all incoming new hires and deliver timely certifications needed for daily customer service
  • Improve process and help Service Professionals in areas of struggle to create a safer and more efficient style of work
  • Since my inception as a Master Service Trainer, I have developed a better and more obtainable progression tracker and skills matrix
  • Obtained numerous of instructor certifications that allows Miner to offer "in house" training to reduce cost and downtime
  • Built a structured 5 day training program that allows the delivery of 7 certifications that is vital for safe operations in the field and office environments
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Assisted in multiple sales job throughout the Miner Nation to see through the completion of install and maintain repairs or service during warranty period.

Service Professional

Miner Corp
San Antonio, Texas
05.2017 - 05.2021
  • Troubleshoot and assesses equipment problems or issues
  • Explain to the customer and in a report, in detail the most cost affective and best solution for proper repair in a timely manner
  • Process Paperwork
  • Including documents needed for proper invoicing and/or correct parts order or equipment order
  • Follow up regularly with the customer to make sure that customer satisfaction was delivered and to make sure equipment serviced was still in proper working condition
  • Maintain on call availability on weekend and after hours
  • Also be available 24/7 if needed by fellow employees via in person or over the phone
  • Promoted promptly and excelled at all positions obtained through my career as a Service Professional
  • Offered strong customer service skills, keeping customers satisfied and increasing sales.

Field Service Technician

Alamo Door Systems of Texas
San Antonio, TX
05.2016 - 05.2017
  • Completed logs and reports according to established policies and procedures
  • Resolved an average of 5-6 technical inquiries each day
  • Repaired malfunctioning system components on commercial loading dock systems and residential doors
  • Diagnosed and repaired hardware, software and technical issues
  • Trained customers on proper operation of equipment
  • Troubleshoot electrical components on operators and dock systems as well as entry systems from doors to gates.

Operation Supervisor

FMC Technologies, Inc
Odessa, TX
06.2014 - 07.2015
  • Supported the safety culture at the base by enforcing adherence to established safety procedures and expectations of compliance
  • Ensured that all inspections are performed in accordance with FMC and customer standards
  • Supports the quality culture at the base
  • Supported timely and accurate invoicing, maximized benefits of facility headcount and personnel utilization; utilization of suppliers to ensure cost affective pricing on operational supplies; ensured work flow maximizes available resources and tooling to ensure efficient operations
  • Provided and coordinated technician training to ensure staff is trained per industry standard and customer requirements,
  • Alerts, Standards and HSE
  • Planned customer equipment inspections and ensured the proper tools, spares, backup equipment, and personnel are available when needed
  • Ensured the IS Equipment is calibrated
  • Communicated regularly with the customer concerning scheduling, delivery, capacity, inspection results, compliance, quotations, inventory availability, customer expectations and other service issues/ concerns
  • Maintained applicable inventory levels, proper inventory turns and mix
  • Overall accuracy of inventory and counts maintained to support the local business
  • Set and maintained operating supply inventory levels
  • Proactively supported compliance with local, state and federal standards including hazardous waste disposal and air quality standards
  • Identified and recommended the upgrade of service tools, equipment, and fleet vehicles to ensure their safety, fitness for purpose and their serviceability
  • Provided daily inspection of shop tooling and equipment
  • Maintained a clean and orderly work environment
  • Assisted in proper forecasting of projected goals on the P&L
  • And made sure that goals were met effectively with minimal reduction in costs and downtime.

Service Manager

National Tire and Battery
San Antonio, TX
09.2012 - 05.2016
  • Supervised repair and maintenance quality
  • Explain service recommendations and options to customers
  • Assisted with repairs when there is a staffing shortage or rise in customer vehicles needing to be serviced
  • Assessed the skills and abilities of applicants for auto repair positions
  • Created scheduling for forecasted numbers and daily customer vehicle count
  • Set company projected daily/monthly forecasted goals and strived to increase profit margins daily
  • Named Service Manager of the month for 7 consecutive months due to hitting forecasted goals on profit and margin.

Field Supervisor

Texas Utility Engineering
San Antonio, TX
02.2011 - 07.2012
  • Inspect wooden utility poles for decay
  • Excavate base of poles 18” in depth
  • Recorded log sheets of all poles in a circuit
  • Logged man hours at end of business daily
  • Detailed work locations weekly
  • Trouble-shoot routine maintenance and operation problem
  • Survey and stake proposed utility pole line
  • TXDOT right of way designs
  • Permits for TXDOT crossings.

Assistant Manager

Discount Tire
San Antonio, TX
06.2008 - 01.2011
  • Correctly installed new tires using DTC procedures
  • Repaired tires using DTC procedures
  • Unloaded, checked in and stocked incoming tire and parts shipments
  • Prepared tires and parts for outgoing shipments
  • Customer greeting
  • Reviewed information with customer
  • Listened to customer needs and expectations
  • Recommended tires based on customer needs and expectations
  • Maintained and cleaned the front showroom with new presentations weekly
  • Named Salesman of the month for 3 consecutive months and was awarded an all expenses trip paid for to Nevada.

Lance Corporal

United States Marine Corps
Camp Pendleton, CA
06.2004 - 04.2008
  • Carried out duties of the commanding officer
  • Performed inspections to keep equipment in working order.
  • Qualified Expert Marksmen in Pistol
  • Secured and protected air, land and sea positions from enemy attack.
  • Reviewed mission tasking, intelligence and weather information.
  • Qualified Sharpshooter in Rifle.
  • Conducted training to improve troops' abilities.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Operated, monitored and performed limited maintenance on mission-critical systems.
  • Provided precision to carry out increasingly complex missions.
  • Planned and conducted tactical and assault support missions.
  • Targeted, fired and maintained weapons used to destroy enemy positions.

Education

Business Management

University of Colorado At Boulder
Boulder, CO
08-2028

Smithson Valley High School
12.2004

Skills

  • Customer service
  • Leadership
  • Microsoft excel
  • Management
  • Time Management
  • Training Coordination
  • Program Development
  • Maintenance and Repair
  • Team Building
  • Problem Solving
  • Collaboration
  • OSHA Instructor
  • Permit Required Confined Space Instructor
  • First Aid/CPR/AED Instructor
  • EM385 Instructor
  • Fall Protection Instructor
  • Forklift Instructor
  • Scissor Lift Instructor
  • Work Planning and Prioritization
  • Schedule Management
  • Policy and Procedure Enforcement
  • Workplace Safety

Certification

H2S Certified.

Bloodborne Pathogen Certified.

MEWP Certified / Instructor.

First Aid Certified.

OSHA 1926 Certified Instructor.

Fall Protection Certified / Instructor.

Permit Required Confined Space Certified / Instructor.

Forklift Certified / Instructor.

AED Certified. Basic Life Support (BLS) Certified / Instructor.

Timeline

Service Manager

Miner Corp
11.2023 - Current

National Field & Safety Specialist

Miner Corp
05.2023 - 11.2023

Master Service Trainer

Miner Corp
05.2021 - 05.2023

Service Professional

Miner Corp
05.2017 - 05.2021

Field Service Technician

Alamo Door Systems of Texas
05.2016 - 05.2017

Operation Supervisor

FMC Technologies, Inc
06.2014 - 07.2015

Service Manager

National Tire and Battery
09.2012 - 05.2016

Field Supervisor

Texas Utility Engineering
02.2011 - 07.2012

Assistant Manager

Discount Tire
06.2008 - 01.2011

Lance Corporal

United States Marine Corps
06.2004 - 04.2008

Business Management

University of Colorado At Boulder

Smithson Valley High School

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Travis Bigham