Travis Birdsong
Orlando,FL
Summary
Experienced Assistant General Manager with over 30 years of proven track record in planning and problem-solving. Dedicated to maximizing resource utilization for scalable operational growth throughout our areas, while focusing on loss mitigation to increase bottom-line results. Known for organization, systematic approach, natural relationship-building, and leadership talents. Thrives in fast-paced, customer-focused environments with diverse staff management experience and strong interpersonal skills. Motivated by enhancing operational efficiency and team performance through accountability, adaptable strategies, and an innovative mindset geared towards driving overall company success.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Universal Orlando
02.2017 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Delegated work to staff, setting priorities and goals.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Mitigated business risks by working closely with staff members and assessing performance.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Met business targets with streamlined operations strategies.
- Identified customer needs and delivered relevant product solutions and promotions.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Led operational efficiency initiatives, enhancing guest experiences across multiple attractions.
- Developed and implemented training programs, improving staff performance and service delivery standards.
- Analyzed guest feedback data to drive strategic improvements in service offerings and park operations.
- Coordinated cross-departmental projects, ensuring alignment with company objectives and enhancing collaboration.
- Oversaw daily operations, optimizing resource allocation to maintain high service levels during peak periods.
Assistant Restaurant Manager
Universal Orlando
09.2011 - 02.2017
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Explained goals and expectations required of trainees.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delegated work to staff, setting priorities and goals.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with Team Members to ensure customers received high-quality service through accountability.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies, and local/state regulatory requirements.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Analyzed our variances in relation to COGs, to mitigate further losses; adjusting recipes as necessary, stream-lining product uses throughout all recipes.
Education
Bachelor of Arts - Business Management
University of Central Florida
Orlando, FL12-2026
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2025
Associate of Science - Legal Assistant
Florida Metropolitan University
Orlando, FL01.1998
Skills
- Training and Development Skill
- Team Leadership Strength
- Business Operations Background
- Focus and Follow-Through
- Customer Service Management
- Performance Assessment
- Process Improvements
- Staff management
- Inventory control
- Operations management
- Financial reporting
- Budgeting and cost control
- Teamwork and collaboration
- Customer service
- P&L management
Timeline
Assistant General Manager
Universal Orlando
02.2017 - Current
Assistant Restaurant Manager
Universal Orlando
09.2011 - 02.2017
Bachelor of Arts - Business Management
University of Central Florida
Associate of Arts - General Studies
Valencia College
Associate of Science - Legal Assistant
Florida Metropolitan University
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