Travis Bishop
Kingsport,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
GM Expert
Target
Kingsport, TN
07.2020 - Current
- Collaborated with senior management on strategic planning initiatives.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained employees on duties, policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and oversaw distribution of merchandise, reviewing order specifications on outgoing shipments, correcting inaccuracies and recording inventory movement.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Eliminated safety hazards in loading and work areas, removed physical obstructions to truck access and identified slick or icy surfaces and precarious stacking or positioning.
- Operated scanning equipment to track inventory and document cargo movement.
- Operated equipment such as pallet jacks, electric lifts in accordance with OSHA standards.
- Used boards and pallets to stack freight at designated locations.
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
CAP 2 Associate
Walmart
Kingsport, TN
03.2015 - 06.2020
- Utilized problem solving techniques when resolving customer complaints or issues in a timely manner.
- Demonstrated an understanding of all products offered in the store in order to answer customer questions.
- Provided feedback to management on customer needs, complaints, and other related issues.
- Coordinated well-organized restocking to present attractive, full shelves for customers.
- Received and processed orders for customers, ensuring accuracy of order information and inventory levels.
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
- Followed pick sheets to pull merchandise for restocking on sales floor.
- Organized back-room stock shelves according to company policies and procedures.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Operated forklift and pallet jack to transport heavy loads.
- Maintained a neat and organized work area while adhering to safety standards.
- Collaborated with colleagues to ensure efficient completion of tasks within deadlines.
- Monitored stock levels and communicated with vendors to ensure availability of merchandise.
Front Desk Receptionist
Red Roof Hotel
Kingsport, TN
12.2010 - 03.2015
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Coordinated pick-up and delivery of express mail services.
- Transcribed tapes and notes from meetings into prescribed formats.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided administrative support including photocopying, faxing, and filing.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Coordinated maintenance requests for office equipment and facilities.
- Greeted visitors to provide information and direct to appropriate personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Investigated and analyzed client complaints to identify and resolve issues.
- Signed for packages, recorded deliveries and distributed to personnel.
Helper/Laborer
Telco associates
Kingsport, TN
07.2005 - 10.2010
- Cleaned up work sites after projects were completed by sweeping floors and removing debris.
- Assisted with diverse construction challenges to help team and customer.
- Coordinated phases of construction projects from inception to completion.
- Troubleshot and repaired fiber optic systems.
- Set up modems and other hardware with necessary cables.
- Calibrated test equipment to verify accuracy of readings.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Built out new fiber runs for customer connections.
- Worked with other technicians as part of a team on large projects.
- Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Ensured that safety standards were met during installation processes.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Pulled lines to proper tension for safety and durability of installation work.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Completed line work at heights using bucket trucks and underground using access points.
Education
High School Diploma -
Sullivan North High School
Kingsport, TN05-2003
Skills
- Operations management
- Corporate communications
- Business analysis
- Staff training and development
- Branding
- Sales
- Project planning
- Customer relationship management
- Loss prevention
- Sound judgment
- Consistently meet goals
- Efficient multi-tasker
- Supervision and training
- Deadline oriented
- Leadership and team building
Timeline
GM Expert
Target
07.2020 - Current
CAP 2 Associate
Walmart
03.2015 - 06.2020
Front Desk Receptionist
Red Roof Hotel
12.2010 - 03.2015
Helper/Laborer
Telco associates
07.2005 - 10.2010
High School Diploma -
Sullivan North High School