Travis Bowden

Experienced HVAC Service Technician and Service Manager with 5 years of leadership at Cool Rays AC, where I built and developed the service department from the ground up. Proven track record of ethical, high-value sales, top-tier customer service, and maintaining an exceptionally low callback rate. Skilled in diagnosing complex HVAC issues, selling maintenance plans, and earning consistent 5-star Google reviews. Known for clear, professional communication, strong customer trust, and the ability to grow service operations while upholding quality and integrity.

• Evaluated systems according to predetermined checklist and noted issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.

• Operated tools, equipment, and machinery according to safety standards.
• Installed complete systems at new residential and business construction sites.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Laid out materials and system components to prepare for installation.
• Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.

• Performed electrical and mechanical repairs of production equipment to minimize downtime.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Installed new locks, door handles, and door closers.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
• Troubleshot equipment breakdowns and performed preventive maintenance.

• Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
• Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
• Conducted periodic maintenance inspections as stated by contract or customer.
• Used hand tools, power drills, multi-meters and watt meters.
• Disassembled broken, defective, and worn out equipment to aid with repairs.
• Followed safety protocols and best practices for installation, maintenance, or repair work..
• Set up and tested equipment in customer locations.
• Trained customers on how to use, configure and maintain installed equipment.