Travis Brenchi

Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows. Resolved customer complaints in a timely manner while ensuring customer satisfaction. Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary. Collaborated with other departments to coordinate workflow processes between teams.

Received produce deliveries and unloaded produce. Assisted customers with produce questions and special orders. Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales. Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers. Trained and coached new team members. Provided clear, attractive and consistent signage. Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

Purchased and replenished over 300 varieties of cheese. Provided the highest level of customer service. Ensured orders were timely and accurate to monitor inventory turns. Achieved and exceeded established margin and sales targets. Created effective merchandising displays. Participated in national promotional programs. Processed invoices and returns. Maintained organized and safe back stock area. Analyzed and controlled product waste and spoilage. Ensured compliance with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Experienced and trusted in all aspects of opening and closing grocery store. Maintained visually appealing and effective displays storewide. Interviewed, hired and trained new staff. Responsible for writing daily orders and managing inventory. Served as rotation Floor Manager of the entire store — oversaw all team member activities.