Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Sales Professional
Mark Porter Autogroup
Pomeroy, OH
04.2021 - Current
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Implemented effective networking strategies and elevated new business opportunities.
Maintained consistent vehicle sales by developing and deepening positive customer connections.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Met with existing customers and prospects to discuss needs and recommend optimal solutions.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Greeted customers and offered assistance with selecting vehicles, finding accessories and completing purchases.
Informed customers of promotions to increase sales productivity and volume.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Kept detailed records of daily activities through online customer database.
Negotiated prices, terms of sales and service agreements.
Self-motivated, with a strong sense of personal responsibility.
Insulation Mechanic
Local 80 Heat & Frost Insulators And Allied Worker
Winfield, WV
07.1998 - 03.2021
Cut, formed and arranged insulation to promote efficiency of materials for each project.
Efficiently coordinated with teams of other tradesmen on large scale projects.
Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
Applied and handled insulating products such as foam, fiberglass and cloth with mud.
Measured and prepared work materials and surfaces by marking dimensions and reference lines on material.
Carefully evaluated blueprints and work plans to make accurate cuts and prepare correctly-sized pieces for specific installation requirements.
Installed and secured protective sheet metal to minimize damage and degradation.
Set up and operated fabricating equipment to cut, bend and straighten sheet metal for insulation projects.
Operated hand tools such as beader crimpers, brakes and shears.
Delivered training and mentoring to several apprentices in preparation for full-time roles.
Protected team members and building users from harm by adhering to strict asbestos remediation procedures when locating, removing and sealing off old insulation.
Used industrial-scale sewing machines for heavy fabrics to create insulating pads for pipes.
Read and understood blueprints and technical specifications for insulation installation.
Assessed project scope, material requirements and blueprints to gain valid understanding of project
Presided over board meetings and conducted board business to address organizational objectives.
Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Represented organization at industry conferences and events.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Collaborated with senior management to develop strategic initiatives and long term goals.
Clarified roles, responsibilities and expectations of staff.
Identified and resolved issues between employees, promoting better collaboration and mutual respect.
Employed optimal safety practices to reduce worksite complaints and hazards.
Established and maintained strong relationships with customers, vendors and strategic partners.
Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Addressed issues with employees and customers to manage healthy conflict resolutions.
Inspected completed work to verify quality standards and compliance with criteria.
Interacted with employees to demonstrate high standards and mitigate issues effectively.
Conducted monthly meetings with employees to discuss safety issues, status and development.
Assisted in recruiting and hiring new construction and extraction workers.
Supported construction and extraction workers to facilitate timely completion of projects.
Created and implemented plans to maximize efficiency of workers.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Reworked positions and workflow based on individual abilities and production targets.
Established clear priorities and production quality standards.
Reviewed project details to specify correct materials and equipment for job sites.