Travis Burrus
Missouri City,TX
Summary
System Administrator with 20+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support analyst and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
System Administrator
SABIC
Houston, TX
06.2017 - 07.2023
- Counseled and guided around 3800 end-users for IT EUS Services, Americas
- Overseeing and underpinning administration consisted of AD, Adobe Acrobat, BitLocker, Carbon Black, CmRcViewer, Connected Backup, McAfee, SAP, SCCM, Symantec & VMware
- Americas FP for manual install library (MIL)
- Americas FP for CMDB
- Americas FP for Connected Backup
- Provided Software Center administration for end-users (AD) & devices (SCCM) for nonstandard software Member of Americas VUL MGMT Team
- Deployed software via SCCM for hotfixes, patches & updates for VUL MGMT
- Granted end-user & device permissions via AD
- Implement GPO administration via AD
- Approved Carbon Black blocks for Americas PC compatible devices
- Administered BitLocker keys for desktop support engineers
- Oversaw licensing for Project, Visio & Acrobat STD & PRO
- Used test WS to test policy changes before implementation
- Tested newly introduced applications before deployment
- Created & provided documentation for desktop support & end-users for nonstandard software installation, configuration & points of interest
- Provided team training for nonstandard software installations & for company-wide policies, procedures, points of interest & concerns for how to properly mitigate and address
- Generated twice weekly a device security report for computers with missing or broken security controls
Homemaker
Stay At Home Father
Missouri City, TX
02.2016 - 05.2017
- Needed time off work to care and raise children while wife worked
- Became a better parent for children's school work & extracurricular activities
- Returned back to professional work after wife's work schedule changed
- Raising children was not an easy feat, but glad I was able to take the time I did
Executive Support Specialist
Shell USA, Inc
Houston, TX
10.2015 - 01.2016
- Supported 600 VPs and 1200 critical users on a daily basis
- On call 24/7 to deal with any incidents that may have materialized, for example, desktops, laptops, iPhones, iPads, network and printer incidents
- Processed sharp and critical customer interfacing skills, to maintain, handle and report to high level executives
- Maintained and supported Windows 7 and Office 2010 environment
- Supported executive boardroom meetings, town hall events, telepresence studios, rooms and executive room meetings
- Managed and facilitated unrestricted, restricted, confidential and most confidential material
Project Coordinator
Kinder Morgan, Inc
Houston, TX
04.2014 - 10.2015
- Managed SCADA Windows 7 Migration project affecting 900+ production Windows XP HMI and SCADA servers
- Solely provided all coordination, imaging, development and software testing along with migration strategy
- Utilized field engineers to assist in widely distributed geographic targets
- Exceeded deadline timelines, under budget and developed roll-out methodology and processes for future projects
Project Coordinator
Kinder Morgan, Inc
Houston, TX
06.2013 - 04.2014
- Provided consulting as a team lead for COE Windows XP to Windows 7 migration deployment project
- Implemented migration process from beginning to completion
- Interviewed each client to obtain all necessary information that was business critical
- Backed up & restored end-user data utilizing WET
- Researched nonstandard software using knowledge base, Internet, email, or phone to resolve incidents
- Re-imaged client WS & pushed all needed nonstandard software to newly imaged Windows 7 WS
- Swapped out HD, added additional memory, mapped network printers & network drives
- Configured Outlook 2010
- Updated Windows 7 migration documentation for Windows 7 project via SharePoint and ITAM
- Coordinated shipping & inventory for all devices across U.S.
Education
Bachelor of Science - Business Administration, Marketing
Western Carolina University
Skills
- Certification: A
- Hard skills: administrative, analytical, hard communication, project MGMT & WS's
- Soft skills: adaptability, collaboration, detailed-oriented & EQ
- Software: AD, Adobe Acrobat, Bitlocker, Carbon Black, CmRcViewer, Connected Backup, McAfee, Office, PAM, Remedy, SAP, SCCM, Sharepoint, Symantec & VMware
- Systems: Windows; DOS/2000/XP/7/10
- Hardware: PC compatible systems, iPhone & iPad devices & MiFi devices
Timeline
System Administrator
SABIC
06.2017 - 07.2023
Homemaker
Stay At Home Father
02.2016 - 05.2017
Executive Support Specialist
Shell USA, Inc
10.2015 - 01.2016
Project Coordinator
Kinder Morgan, Inc
04.2014 - 10.2015
Project Coordinator
Kinder Morgan, Inc
06.2013 - 04.2014
Bachelor of Science - Business Administration, Marketing
Western Carolina University
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