Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
28
28
years of professional experience
Work History
District Manager
Metro by T-Mobile
Indianapolis, Indiana
Apr.2019 - Mar.2024
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Organized promotional events and interacted with community to increase sales volume.
Communicated product quality and market comparisons by creating sales presentations.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Prepared sales presentations for clients showing success and credibility of products.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Implemented systems and procedures to increase sales.
Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
District Sales Manager
Premier Wireless Verizon Auth Agent
Jackson, Tennessee
Mar.2012 - Mar.2019
Managed labor, inventory and overhead costs effectively to maintain business profitability.
Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
Cultivated strong relationships with customers via in-store connections and strong social media presence.
Recruited and developed successful leadership staff to handle day-to-day business operations.
Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Increased business with improved marketing and customer service strategies.
Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Increased sales revenue by developing and implementing effective sales strategies for the district.
Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.Pr
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Led a top-performing sales team through effective coaching, motivation, and training.
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
District Manager
Radio Shack Corporation
Tupelo, Mississippi
Jun.1996 - Jan.2012
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Supervised various locations, enforcing high-quality standards of operation.
Retail Store Manager
BluFox Mobile/Xfinity
Columbus, Indiana
Apr.2024 - Current
Completed routine store inventories.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.