Travis Carithers
Atlanta,GA
Summary
Detail-oriented and self-motivated professional with a proven track record in customer service and client relations management. Known for delivering superior service and achieving high levels of customer satisfaction while driving profitability for the company. Possesses strong communication skills and the ability to effectively engage with both internal partners and key clients. Adaptable to fast-paced and high-pressure work environments, maintaining composure and versatility to meet evolving needs and challenges. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
15
15
years of professional experience
Work History
IT Helpdesk Permissions
Janus International
09.2023 - 10.2023
- User Account Management, Software Installation and Configuration, Hardware Troubleshooting and Maintenance, Remote Desktop Support, Ticket Management Documentation and Knowledge Management, Security Permissions and Communication and Customer Service
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Established clear communication channels with clients, ensuring timely updates on issue resolution progress.
IT Specialist
American Commerce Bank
06.2020 - 06.2023
- Network Management, System Administration, Technical Support, Security Management, Data Management, Software Development, IT Project Management, User Training, Research and Evaluation and Documentation maintaining accurate and up-to-date documentation of IT systems, configurations, procedures, and troubleshooting guides.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Electronic Banking Specialist
American Commerce Bank
09.2017 - 06.2020
- Electronic Banking System Management, Customer Support, Security Management, Compliance and Regulation, Product Development and Enhancement, Training/Education providing training and educational resources to bank staff and customers on how to use electronic banking systems effectively and securely
- Fostered strong relationships with both internal stakeholders and external partners through clear communication and collaboration efforts related to electronic banking initiatives.
- Collaborated with IT department to troubleshoot and resolve technical issues related to online banking platforms.
Teller
American Commerce bank
09.2015 - 09.2017
- Cash Handling, Customer Service, Processing Transactions, Account Management, Promoting Bank Products and Services, Cash Drawer Management, Security and Compliance, Administrative Tasks and Cross-Selling
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Bank Teller III
BB&T
12.2014 - 07.2015
- Advanced Transaction Handling, Customer Service Leadership, Sales Support, Branch Operations Management, Customer Issue Resolution, Mentorship and Training, Regulatory Compliance, Cash Management, Cross-Selling and Referral Generation, Operational Support, Customer Relationship Management, Performance Tracking and Reporting.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Cash Logistics Processor
Brinks Inc.
04.2013 - 11.2014
- Cash Handling, Cash Transportation, Cash Sorting and Processing, Vault Management, Security and Safety, Record-keeping and Documentation, Quality Control, Compliance and Regulation, Collaborate with team members, supervisors, and other stakeholders to coordinate cash processing activities, resolve issues, and ensure the efficient operation of cash logistics operations and Emergency Response maintain readiness to respond to emergency situations or security incidents, such as robbery attempts, vehicle accidents, or other unforeseen events that may impact cash logistics operations.
- Completed data entry for currency transactions.
- Assisted in training new employees on company procedures, fostering a supportive work environment for skill development.
Personal Banker
Wells Fargo
01.2011 - 02.2012
- Customer Relationship Management, Financial Advisory Services, Account Management, Credit Analysis and Underwriting, Cross-Selling and Referral Generation, Transaction Processing, Compliance and Regulatory Compliance, Financial Educating customers on financial literacy topics, such as budgeting, saving, investing, and debt management
- Offering workshops, seminars, or one-on-one sessions to help customers improve their financial knowledge and skills and Sales Performance and Goal Achievement.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Bank Teller III
Wells Fargo
05.2010 - 01.2011
- Advanced Transaction Handling, Customer Service Leadership, Sales Support, Branch Operations Management, Customer Issue Resolution, Mentorship and Training, Regulatory Compliance, Cash Management, Cross-Selling and Referral Generation, Operational Support, Customer Relationship Management, Performance Tracking and Reporting.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Bank Teller I & II
Capitol City Bank & Trust
09.2008 - 04.2010
- Advanced Transaction Handling, Product Knowledge, Administrative Tasks, Customer Issue Resolution, Mentorship and Training, Regulatory Compliance, Cash Management, Cross-Selling and Referral Generation, Operational Support, Customer Relationship Management, Performance Tracking and Reporting.
Education
Bachelor of Science - Information Technology
WGU
05.2025
High School Diploma -
Cross Creek High School
Augusta, GA05.2006
Skills
- Financial Literacy
- Financial Management
- Customer Service
- Attention to Detail
- Numeracy
- Problem-Solving
- Analytical Skills
- Sales and Marketing
- Compliance and Regulatory Knowledge
- Technology Proficiency
- Teamwork and Collaboration
- Time Management
- Ethical Conduct
- Customer Focus
- Project Management
- Cybersecurity Awareness
- Communication
- Adaptability
- Conflict Resolution
- Delegation
- Strategic Thinking
- Emotional Intelligence
- Creativity and Innovation
- Networking and Relationship Building
- System Administration
- Hardware support
- Incident Management
- Remote Support
- Network Troubleshooting
- Information Security
- IT Documentation
- Electronic Funds Transfer
- Transaction monitoring
Timeline
IT Helpdesk Permissions
Janus International
09.2023 - 10.2023
IT Specialist
American Commerce Bank
06.2020 - 06.2023
Electronic Banking Specialist
American Commerce Bank
09.2017 - 06.2020
Teller
American Commerce bank
09.2015 - 09.2017
Bank Teller III
BB&T
12.2014 - 07.2015
Cash Logistics Processor
Brinks Inc.
04.2013 - 11.2014
Personal Banker
Wells Fargo
01.2011 - 02.2012
Bank Teller III
Wells Fargo
05.2010 - 01.2011
Bank Teller I & II
Capitol City Bank & Trust
09.2008 - 04.2010
Bachelor of Science - Information Technology
WGU
High School Diploma -
Cross Creek High School
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