Travis Carpenter
Auburn,CA
Summary
Driven Area Sales Manager with 10+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
34
34
years of professional experience
Work History
Area Sales Manager
Markstein Beverage Company,
12.2014 - Current
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Introduced new products to meet customer demand and increase profits.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Led sales region to increase sales and boost team morale.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Collaborated with clients and distributors to create and promote new products.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Area Sales Manager
Nor-Cal Beverage Co
07.1994 - 12.2014
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Introduced new products to meet customer demand and increase profits.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Led sales region to increase sales and boost team morale.
- Collaborated with clients and distributors to create and promote new products.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales Representative
Nor-Cal Beverage Co
07.1994 - 12.2009
- Developed and delivered engaging sales presentations to convey product benefits.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Consulted with businesses to supply accurate product and service information.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Trained and mentored new sales representatives.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
Delivery Driver
Nor-Cal Beverage Co
06.1994 - 12.2006
- Successfully avoided time delivery delays by carefully planning best routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Minimized company liability and risks to loads by obeying traffic laws.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated light trucks to deliver loads as far as miles from home location.
- Operated light trucks to deliver loads as far as 150 miles from home location.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Fostered positive working relationships with regular customers.
- Filled out load paperwork and DOT-mandated log books.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected load security and checked for damages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed records of deliveries and money received from customers.
Assistant Manager
McDonalds
06.1989 - 07.1994
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
General Studies
Sierra College
Rocklin, CAHigh School Diploma -
Bear River High School
Grass Valley, CA06.1992
Skills
- Market and Competitive Analysis
- Partnership Building
- Revenue Projections
- Providing Feedback
- Sales Team Supervision
- KPI Tracking
- Sales Tracking
- Territory Management
- Account and Territory Management
- Sales Training
- New Account Development
- Retail Knowledge
- Account Monitoring
Timeline
Area Sales Manager
Markstein Beverage Company,
12.2014 - Current
Area Sales Manager
Nor-Cal Beverage Co
07.1994 - 12.2014
Sales Representative
Nor-Cal Beverage Co
07.1994 - 12.2009
Delivery Driver
Nor-Cal Beverage Co
06.1994 - 12.2006
Assistant Manager
McDonalds
06.1989 - 07.1994
General Studies
Sierra College
High School Diploma -
Bear River High School