Travis Chiles
Jacksonville
Summary
Customer service professional with experience in handling inquiries, resolving issues, and ensuring exceptional client experiences. Strong communication, problem-solving, and adaptability skills enable effective customer support and timely solutions. Dedicated team collaborator focused on achieving targets and upholding high standards. Reputation for reliability and flexibility, consistently meeting changing demands and delivering excellent results.
Overview
20
20
years of professional experience
Work History
Lead Customer Service Supervisor
Delaware North/Jacksonville jaguars
08.2023 - 03.2025
- Conducted regular inventory audits, identifying discrepancies and implementing corrective actions to prevent future inconsistencies.
- Maintained a thorough understanding of product offerings to confidently address inquiries from both customers and staff members alike.
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality work standards.
- Implemented new customer service strategies, resulting in higher overall ratings from clients.
Store Manager
Family Dollar
06.2019 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Gen. Manager
Steak N Shake
11.2017 - 07.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Assistant Manager
KBP Foods
07.2016 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Owner
Chiles Lawn and Handyman Services
06.2011 - 09.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Gen. Manager
Waffle House
01.2005 - 05.2011
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
HSD -
Forsyth Technical Community College
Winston-Salem, NCCetificate - Culinary arts
Forsyth Technical Community College
Winston-Salem, NCSkills
- Customer Service
- Leadership
- Management
- Guest services
- Conflict Management
- Sales
- Schedule management
- Profit & loss
- Budgeting
- Retail sales
- Basic math
- Math
- Communication skills
- Administrative experience
- Microsoft outlook, word, and Excel
- Verbal and written communication
Assessments
Forklift safety, Proficient, 01/01/21, Best practices and safety hazards in forklift operation
Groups
Mason, 03/01/02, Present
Personal Information
Authorized To Work: US
Timeline
Lead Customer Service Supervisor
Delaware North/Jacksonville jaguars
08.2023 - 03.2025
Store Manager
Family Dollar
06.2019 - 07.2023
Gen. Manager
Steak N Shake
11.2017 - 07.2019
Assistant Manager
KBP Foods
07.2016 - 11.2017
Owner
Chiles Lawn and Handyman Services
06.2011 - 09.2014
Gen. Manager
Waffle House
01.2005 - 05.2011
HSD -
Forsyth Technical Community College
Cetificate - Culinary arts
Forsyth Technical Community College
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