TRAVIS CLARK
Boerne
Summary
Dynamic leader with a robust track record in steering program operations, service delivery, and project management within Information Security, IT, and Risk Management sectors. Extensive experience spans both public and private sectors, fostering a deep understanding of diverse organizational landscapes. Known for adaptability and responsiveness to evolving business needs, consistently driving initiatives that reduce costs while enhancing team performance. Strong advocate for cultivating collaborative cultures centered on accountability and continuous improvement, ensuring sustainable success across all projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Lead
UNITED STATES AIR FORCE
- Served as vision and Subject Matter Expert (SME) for senior leadership within Nuclear Command and Control (NC2), sustaining position for Command Centers to plan, execute operations for facility in US.
- Increased production for most extensive NC2 joint program by 30% despite budget/staffing cuts.
- Directed innovation of 600K facility in Tampa and managed more than 200M in military equipment.
- Managed 3.9M global renovation project at US/South Korea Emergency Operations Center.
- Responded to more than 1300 Emergency Action messages within US Central Command Center.
- Played key role in buildout of 19M US Central Command HQ in Qatar.
- Completed 20 years of service with the USAF before formal retirement.
Senior Strategic Program Manager
HEWLETT PACKARD ENTERPRISE
09.2021 - Current
- Direct program operations which includes contracts administration, project management, client relations, and team leadership. Nurture trust with key stakeholders to drive new business. Create roadmaps and product evaluations. Administer 200M budget. Supervise and develop global software and hardware teams. Partner with Division Director of Major Customer Programs to improve customer/user experience.
- Sustained high levels of customer satisfaction during implementation of 1.2B state-of-the-art weather and climate prediction system utilized by UK government.
- Introduced Voice of the Customer process to leverage customer needs analysis and insights to shape short- and long-term strategic plans.
- Named Project Manager on Development System project, a critical product allowing measurement of comparison of progress with stated goals and managing expectations within Azure environment.
- Completed 2 of 3 major milestone goals (Factory Acceptance Testing, Phase A User Acceptance Testing) in support of Supercomputing 420 Subcontract Agreement anticipated to generate 615M in revenue.
- Partnered with customers, internal teams, and third-party consultants on revamping timeline leading up to Factory Acceptance Testing, including developing tests, analyzing resiliency, and monitoring performance.
- Streamlined Factory Acceptance testing activities into single remote-run test.
- Developed timely process for triaging and resolving bugs and design changes in collaboration with Product, Release, and Testing teams.
- Led multiple global service teams comprised of Service Delivery & Service Support Managers, Enterprise Architects, Consultants, and Program Managers.
- Championed continuous improvement initiatives and built R&D focused goals for team members.
Critical Environment Program Manager (CEPM)
MICROSOFT
07.2020 - 09.2021
- Held full responsibility for delivery of core infrastructure and foundational technologies for Microsoft’s online services, such as Office 365, MS Azure, OneDrive, Xbox, and Bing. Conducted statistical analysis of data and insights to identify recommendations and potential gaps. Shaped risk management strategy across all projects. Prepared financial reports for month-end, as well as reviewed costs and reports to ensure accuracy.
- Spearheaded design and planning for data center power expansion, which resulted in a three-year roadmap comprised of nearly 80 projects valued at 6M with ROI of 10% over 6 years.
- Reduced technical resources costs by 40% and improved operational excellence by introducing process improvements in Lithium-ion battery projects that enabled resource pooling.
- Streamlined financial operations through projects by overseeing project setup within account systems.
- Communicated with key stakeholders, such as suppliers, vendors, customers, and internal teams at all phases of the project lifecycle and maintained a culture of transparency to ensure customer satisfaction.
Program Manager PMO
LEVELUP CODE WORKS
12.2018 - 07.2020
- Drove strategy and operations for PMO tasked with supporting LevelUp/UNIFIED PLATFORM weapons system. Maintained adherence to SAFe/Agile methodology within DevSecOps environment. Collaborated with Product teams on gathering and validating requirements. Guided teams in delivering minimum viable products for prototyping. Tracked and communicated progress of projects and initiatives. Analyzed all projects for ROI and viability, presenting recommendations to leadership team to enable data-driven decision-making.
- Named Risk Management lead tasked with developing risk management processes and strategies.
- Shaped a collaborative culture by leveraging team building dynamics and human factors in leadership vision.
- Liaised between business teams and developers to answer questions, communicate across divisions, and ensure alignment with strategies with customer expectations.
- Served as Subject Matter Expert (SME), utilizing JIRA in developing stories and KANBAN boards.
- Refined product roadmap by establishing criteria for each milestone to understand team progress.
- Collaborated with suppliers on building management reporting processes and tools to improve accuracy and currency of data.
Agile Development Program Lead
SDLC Team Lead Apps Team
08.2019 - 11.2019
- Led teams responsible for development and quality assurance of various apps. Facilitated biweekly scrum meetings to evaluate strategies, set goals, communicate changes, and monitor progress. Coached and mentored employees to shape a culture of growth and personal improvement.
- Created detailed change management plans that encompassed generating buy-in for change from senior-level leadership, training teams on systems, and communicating goals and objectives to stakeholders.
- Guided team through transition from Waterfall to Agile methodology.
- Shaped KPIs to ensure performance was in alignment with both department and enterprise goals.
Senior Program Manager/Site Tech Lead
PHACIL, INC.
06.2016 - 12.2018
- Oversaw a team of more than 75 senior-level IT staff responsible for 3-year, 13M contract to manage 24x7 Network Operations Center serving the Department of Defense. Negotiated agreements with military and civilian contractors. Monitored SLAs to ensure adherence. Provided comprehensive troubleshooting guidance on technical issues, design requirements, project schedules, and more. Led backlog grooming with prioritization of user stories. Created acceptance criteria and managed testing. Wrote and translated requirements.
- Sustained high rates of customer satisfaction by identifying cost-efficiencies, ensuring alignment of projects with SLAs, optimizing resource planning, and acting as primary liaison for key stakeholders.
- Acted as change manager and change agent responsible for implementing large-scale operational changes from generating buy-in across teams and monitoring impact on employees.
- Served as liaison between business and IT teams, communicating technical specifications, business requirements, project updates, and other vital data during project lifecycle.
Project Manager/Scrum Team Lead
DKW COMMUNICATIONS
09.2015 - 06.2016
- Managed team of nearly 30 IT/IS professionals and assets across variety of environments (including classified settings). Led SDLC for in-house software application systems and databases. Consulted with business leaders across the enterprise to provide project updates, verify requirements, and address challenges. Oversaw backlog grooming, release planning, sprint planning, and retrospective/lessons learned meetings.
- Partnered with Change leadership team on developing standardized internal change management practice, which was later adopted by PMO.
- Integrated capacity planning into sprints to improve team velocity.
- Collaborated with Product Owner on backlog refinement to improve attainment of scheduled milestones.
Education
Master of Business Administration - Project Management
Colorado Technical University
Colorado Springs, COMaster of Arts - Emergency & Disaster Management
American Military University
Charles Town, WVMaster of Arts - Homeland Security
American Military University
Charles Town, WVBachelor of Science - Education & Training
Wayland Baptist University
Plainview, TXAAS - Information Systems Technology
Community College of the Air Force
Montgomery, ALSkills
- Global Project & Program Management
- Goal Setting & Tracking
- Risk Management & Mitigation
- Data Analysis
- Operational Alignment
- Team Building & Leadership
- Stakeholder Communication
- Relationship Management
- Product Ownership
- Best Practice Integration
- Workflow Prioritization
- Creative Problem-Solving
- Budgeting
- Change Management
- Cross-Functional Collaboration
- Multi-Site IT Maintenance
- Process Improvements
- Agile Methodology
- DevOps
- Information & Data Security
- Business Continuity & Disaster Recovery Planning
Certification
- Certified Power Platform Fundamentals, Dynamic 365 Fundamentals, CRM & ERP, ITIL4 Foundation
- Certified Scrum Master (CSM), Six Sigma Green Belt, Project Management Professional (PMP), CompTIA Security+
- Certified Azure Data Fundamentals, Azure Fundamentals (Amazon AWS), Cloud Practitioner
- Certified Information Security Manager (CISM), Certified SAFe 6 Practice Consultant (SPC)
PROFESSIONAL DEVELOPMENT
DevSecOps Eng., Scaled Agile Product/Product Mgr., Leading SAFe, SAFe DevOps Practitioner/Scrum Master
Timeline
Senior Strategic Program Manager
HEWLETT PACKARD ENTERPRISE
09.2021 - Current
Critical Environment Program Manager (CEPM)
MICROSOFT
07.2020 - 09.2021
Agile Development Program Lead
SDLC Team Lead Apps Team
08.2019 - 11.2019
Program Manager PMO
LEVELUP CODE WORKS
12.2018 - 07.2020
Senior Program Manager/Site Tech Lead
PHACIL, INC.
06.2016 - 12.2018
Project Manager/Scrum Team Lead
DKW COMMUNICATIONS
09.2015 - 06.2016
Program Lead
UNITED STATES AIR FORCE
Master of Arts - Emergency & Disaster Management
American Military University
Master of Arts - Homeland Security
American Military University
Bachelor of Science - Education & Training
Wayland Baptist University
AAS - Information Systems Technology
Community College of the Air Force
Master of Business Administration - Project Management
Colorado Technical University
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