Travis Clemmons

• Managed customer inquiries and resolved account issues efficiently.
• Developed comprehensive knowledge of products and services to enhance customer experience.
• Trained new employees on best practices for customer engagement and account management.
• Conducted field visits to customers that were unreachable by phone/email.
• Took payments and set up automatic payments for accounts.
• Resolved non-renewed accounts.

Received merchandise from trucks into warehouse.

Maintained warehouse in clean and orderly fashion.

Loaded, delivered, and installed product using various tools for customers.

Assisted with maintaining and ordering inventory for the warehouse.

• Coach and supervise Receiving/Stock Flow Associates to ensure that the back of house standards and execution strategies are met consistently
• Ensure associates are compliant with established Company policies and standards including timely receipt and distribution of all incoming and outgoing deliveries, accurate processing damages by training, coaching and monitoring progress of all
• Supervises all shipping and receiving functions that affect the store inventory and are processed accurately by verifying purchase orders and auditing the validation and verification reports by training, coaching and monitoring progress
• Maintain a neat and orderly stock, receiving area and sales floor
• Participate in weekly Workload Planning Meetings and morning rallies.
• As part of the leadership rotation, supervise all functions of the store while in the role of Manager on Duty. This includes leading cashier and receiving responsibilities, resolving customer situations, overall safety and security for all customers and associates.
• Assist in interview, selection, orientation and training of associates
• Coordinate meal and break periods and monitor schedule adherence
• Perform other tasks as assigned from time to time

• Directed store associates and management to engage in theft-mitigation strategies.
• Assisted with metal detector processing and conducted package checks to verify purchases against receipts.
• Monitored front-end inventories and assisted customers with front-end product.
• Conducted investigations into theft or property damage allegations.
• Collaborated with inventory control personnel to review and resolve inventory discrepencies.
• Maintained electronic case log and suspicious incident reports.
• Maintained updated knowledge of company policies and procedures related to loss prevention.
• Conducted in-depth investigations into identified and suspected cases of theft.
• Observed high-target theft areas with CCTV and covert monitoring strategies.
• Monitored function of security system and addressed problems to eliminate any loopholes.
• Helped implement revamped programs involving risk management, HR, and other departments for comprehensive and successful loss prevention approaches.
• Monitored vendors for signs of fraud, conducting surveillance and reviews to evaluate suspicious behaviors.

• Moved product with hand trucks, electric pallet jacks, and lift equipment.
• Prepared materials for shipping, including packing, sealing, and labeling boxes.
• Kept supplies organized and ready for any shipping or receiving need.

• Configured hardware, including switches and routers for local area networks.
• Assessed network performance to identify system bottlenecks and improve workloads.
• Maintained network elements in peak condition through continuous network administration, network monitoring, and investigations focused on resolving anomalies.
• Prevented equipment breakdowns by coordinating regular maintenance.
• Orchestrated system upgrades on weekends to alleviate network slowdown.
• Researched hardware products and suggested solutions to improve network performance.
• Diagnosed issues with software and equipment using software systems and different troubleshooting techniques to locate root causes.
• Improved system performance with routine maintenance and hardware upgrades.
• Resolved networking and connectivity issues remotely via telephone and online chat portals.