Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Travis Clevenger

Travis Clevenger

Carson City,MI

Summary

Energetic, driven, reliable, and conscientious with a proven track record of success in various roles and industries. Seeking a challenging opportunity where my diverse skill set, can be utilized to drive innovation, problem-solving, and organizational growth.

Overview

16
16
years of professional experience

Work History

Warehouse Lead Delivery Driver

Hammond Wholesale
03.2022 - 12.2023
    • Trained employees on equipment operation and safety protocols.
    • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
    • Loaded, unloaded, and sorted furniture and appliances.
    • Maintained inventory in computer system
    • Loaded truck and properly secured items to prevent damage for deliveries.
    • Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
    • Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
    • Contacted customers prior to delivery to confirm and coordinate delivery times.
    • Assembled and installed appliances and furniture at customer locations when required.
    • Conducted regular vehicle maintenance checks to ensure safety and reliability during transportation tasks.
    • Contributed to an increase in repeat business through consistent punctuality, professionalism, and friendly demeanor during each interaction with customers.

District Manager

Polymer Services
01.2016 - 01.2022
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with internal teams and customers
  • Streamlined operations by establishing efficient processes and communication channels leading to reduced costs and increased productivity.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Developed and maintained strong relationships with suppliers, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed payroll processing, ensuring accuracy and timeliness.
  • Generated and distributed invoices to clients, tracked payments, and followed up on overdue accounts.
  • Streamlined service delivery through effective communication with clients, suppliers, and team members.

Plumbers Assistant

Drainworks
01.2013 - 01.2016
  • Drilled and cut holes in walls and floors to accommodate passage of pipes.
  • Repaired sinks, dishwashers and other domestic appliances, removing clogs, and cleaning pipes.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
  • Studied building plans and inspected structures to assess material and equipment needs.
  • Performed rough-ins, repairing, or replacing fixtures and water heaters and located or removed leaking or broken pipes.
  • Ran stainless, aluminum, steel and PVC piping.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.

Sales Porter Service Writer

Bob Saks GMC
01.2008 - 12.2013
  • Streamlined inventory management for improved product availability and reduced waste.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Maintained a clean, inviting showroom to create a positive shopping experience for customers.
  • Demonstrated excellent time management skills, effectively juggling multiple tasks and prioritizing responsibilities to meet deadlines and achieve results.
  • Supported other departments as needed, fostering a collaborative work environment that boosted overall productivity.
  • Provided exceptional customer service, resulting in positive reviews and testimonials from satisfied clients.
  • Greeted customers promptly upon arrival, creating an inviting atmosphere that encouraged further engagement with products and services offered.
  • Handled customer complaints professionally, ensuring timely resolution and increased client retention.
  • Maintained clean, tidy and safe work environment.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Test drove vehicles and reported identified issues to management.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
  • Maintained records of cleaning activities.
  • Upsold additional products or features whenever appropriate, increasing average transaction value without compromising client trust or satisfaction.

Education

Business Administration And Management

Oakland Community College
Bloomfield Hills, MI

High School Diploma -

Kimball High School
Royal Oak, MI
05.2001

Skills

  • Supervisory Experience
  • Shipping and receiving
  • Warehouse Operations
  • Quick Learner
  • Teamwork and Collaboration
  • Motivated Team Player
  • Data Entry
  • Time Management
  • Customer Service
  • Decision-Making
  • Mentoring and training
  • Dependable and reliable
  • Attention to Detail
  • Stocking and Replenishing
  • Critical Thinking
  • Organization and Categorization
  • Customer Relationships
  • Inventory Audits
  • Sales Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Warehouse Lead Delivery Driver

Hammond Wholesale
03.2022 - 12.2023

District Manager

Polymer Services
01.2016 - 01.2022

Plumbers Assistant

Drainworks
01.2013 - 01.2016

Sales Porter Service Writer

Bob Saks GMC
01.2008 - 12.2013

Business Administration And Management

Oakland Community College

High School Diploma -

Kimball High School

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Travis Clevenger