Summary
Overview
Work History
Education
Skills
Leadership Experience
Awards
Certification
Timeline
Generic

Travis Clevenstine

Haines City,FL

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Internet Representative

GEICO
08.2022 - Current
  • Handle email/online policy change requests
  • Follow auto insurance guidelines and act as firsthand underwriting mediator and decision maker
  • File appropriate underwriting and state insurance paperwork.

Auto Customer Service/Special Units Agent

GEICO
12.2020 - 08.2022
  • Provide personalized excellent service by answering billing questions, making policy changes and providing coverage recommendations
  • Use communication and investigation skills to identify and address basic underwriting conserves
  • Collaborate with fellow agents to grow communication skills that will enhance customer satisfaction that upholds GEICO's values.

Lifeguard / Trainer

Disney Resorts Recreation
08.2018 - 12.2020
  • Created a safe aquatic environment while providing excellent Guest service for Guests of all ages
  • Model and teach Top 5 Guest Service Principles working to drive GSM Scores towards 100% Guest Satisfaction
  • Partner with lines of business across property to create a seamless experience and ensuring Disney standards are met; focus on recovering losses and turning them into wins
  • Train Cast on operational and departmental procedures; provided training on operational updates as needed.

Watercraft Operator

Epcot
01.2018 - 08.2018
  • Provided excellent Guest service while safely and efficiently transported over 2,000 Guests between Disney Parks and Resorts daily
  • Engaged with Guests of all ages while providing valuable information regarding a wide variety of offerings at various parks and resorts.

Guest Service Representative

Johnson Fitness Center
06.2016 - 01.2018
  • Provided excellent customer service to clients while finding the best fit exercises and activities to meet their needs, abilities and goals
  • Assisted with training new representatives and remained available to assist with questions or concerns as they began their new positions.

Education

Bachelor of Science in Biology -

Washington College
Chestertown, MD
05.2017

Skills

  • Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook) and Photoshop
  • Programs: Sales Force, ATLAS
  • 2044 Florida Insurance License (P&C)
  • CPR/AED, First Aid Certifications
  • Problem Solving, teamwork, training/leadership, communication and multi-tasking skills
  • Florida State Boating License
  • Goal-oriented mindset
  • Paperwork Processing
  • Data entry proficiency

Leadership Experience

  • Habitat for Humanity, Washington College, 01/01/16, 01/01/18
  • Therapeutic Riding, Normandy Farms, 01/01/08, 01/01/19
  • Washington College Equestrian Team, Washington College, 01/01/13, 01/01/17

Awards

  • 2021 Chairman's Club Bronze Award
  • 2022 Chairman's Club Gold Award

Certification

  • Licensed 2044 P&C

Timeline

Internet Representative

GEICO
08.2022 - Current

Auto Customer Service/Special Units Agent

GEICO
12.2020 - 08.2022

Lifeguard / Trainer

Disney Resorts Recreation
08.2018 - 12.2020

Watercraft Operator

Epcot
01.2018 - 08.2018

Guest Service Representative

Johnson Fitness Center
06.2016 - 01.2018

Bachelor of Science in Biology -

Washington College

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Travis Clevenstine