Abigail Bastion
Sayre,PA
Summary
Safety-focused and diligent Security Officer skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies by remaining alert, attentive, and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using a keen eye for detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Guthrie Robert Packer Hospital
02.2023 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce opportunities for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Reported suspicious activities and persons to law enforcement.
- Conducted thorough investigations into security incidents, documented findings, and recommended appropriate actions.
- Remained calm, assertive, and mindful about thinking critically during high stress situations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building and off company property.
- Leveraged physical and verbal techniques to investigate suspicious activities and resolve concerns.
- Training new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
House and Pet Sitter
Self Employed
02.2022 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients return.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Ensured the safety and security of clients homes by conducting thorough checks and implementing preventative measures.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
- Addressed any behavioral challenges presented by pets using positive reinforcement techniques grounded in patience understanding.
- Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home.
Gate Attendant
Alparon Community Park
07.2021 - 07.2023
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Excelled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Communicated with site personnel by relaying information via radio calls.
- Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
- Monitored gate areas and addressed security situations with management.
- Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
- Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
- Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
- Ensured consistent adherence to established protocols while monitoring incoming guests for potential security risks or violations.
DSP (Direct Support Professional)
Martha Lloyd Community Services
04.2022 - 01.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Snack Bar Attendant
Mt. Pisgah State Park
06.2018 - 08.2018
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Resolved customer complaints promptly and professionally, restoring trust in the service provided.
- Adhered to company guidelines regarding food preparation, presentation, and storage procedures for consistent product quality.
- Consistently provided friendly service to promote better customer engagement.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
Education
Nail Technology - Cosmetology
Northern Tier Career Center
Towanda, PA07-2022
High School Diploma -
Troy High School
Troy, PA06-2022
Skills
- Developmental disabilities experience
- Communication skills
- Incident reporting
- Conflict de-escalation
- PremiSys access control
- ExacqVision surveillance
- Animal care
- Conflict management
- Threat assessment
- Interior and exterior patrol
- Cleaning proficiency
- Investigative skills
Certification
- Nail Technology License
- PA Driver's License
- Crisis Prevention Intervention (CPI) Certification - Crisis Prevention Institute
- First Aid, CPR, and AED Instructor Certification - American Red Cross
- Decontamination Training
- FEMA NIMS IS-100.C
- FEMA NIMS IS-700.B
Timeline
Security Officer
Guthrie Robert Packer Hospital
02.2023 - Current
DSP (Direct Support Professional)
Martha Lloyd Community Services
04.2022 - 01.2023
House and Pet Sitter
Self Employed
02.2022 - Current
Gate Attendant
Alparon Community Park
07.2021 - 07.2023
Snack Bar Attendant
Mt. Pisgah State Park
06.2018 - 08.2018
- Nail Technology License
- PA Driver's License
- Crisis Prevention Intervention (CPI) Certification - Crisis Prevention Institute
- First Aid, CPR, and AED Instructor Certification - American Red Cross
- Decontamination Training
- FEMA NIMS IS-100.C
- FEMA NIMS IS-700.B
Nail Technology - Cosmetology
Northern Tier Career Center
High School Diploma -
Troy High School
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