Travis Conner
Eagle Mountain,UT
Summary
Analytical Health Insurance Coordinator offering 14 years of experience within fast-paced, high volume environments. Highly competent in efficiently verifying, coordinating and processing insurance payments. Skilled in quickly resolving issues and liaising between insurance providers, companies and policyholders.
Overview
9
9
years of professional experience
Work History
Insurance Coordinator
Fresenius Medical Care NA
06.2018 - Current
- Manage nearly 900 patients’ insurance accounts across multiple clinics to ensure that it is updated and accurate for the Accounts Receivable Department
- Visit a total of 15 dialysis clinics across Utah on a monthly/quarterly basis to meet with patients to identify, address, research, and resolve insurance coverage issues
- Build effective relationships with physicians, clinical staff, director of operations, and regional vice president in order to provide financial improvement within each clinic
- Create and lead multi-departmental projects in response to potential opportunities and threats arising in the future for business operations
Generate new and increase current revenue by identifying and cultivating commercial insurance accounts in jeopardy and assisting uninsured patients with obtaining health insurance coverage - Decreased self-pay balances by 30% through identification of eligibility for various financial assistance programs with analyzing patient financial statements
- Educate patients in relation to insurance held and coordination of benefits (i.e., Commercial, Medicare, Medicaid, Medicare Supplement, State Renal programs and COBRA)
- Prepare various monthly Financial Coordinator reports to track work progress and to submit to Manager, Director, and other pertinent personnel
- Address any identified abnormalities or discrepancies, research, and answers questions as needed
Medical Insurance Verification Specialst
Air Medical Resource Group
09.2017 - 05.2018
- Verify insurance to help billing department file claims quickly.
- Started prior authorizations that are needed based on the patient insurance requirements.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Team Lead
Molina Healthcare
06.2016 - 09.2017
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
Broker Coordinator
Molina Healthcare
06.2015 - 06.2016
- Managed high volume of daily phone calls from insurance agents to answer questions about Marketplace members accounts.
- Facilitated seamless client onboarding, resulting in a positive first impression for new customers.
- Established effective workflows for managing multiple tasks simultaneously while maintaining attention to detail.
Education
Master of Science - Health Administration
Southern New Hampshire University
Hooksett, NH01.2017
Bachelor of Science - Health Management
Southern New Hampshire University
Hooksett, NH05.2015
Skills
- Bilingual in Spanish
- Strategic Thinking Skills
- Insurance Processes
- Microsoft Office
- Claims
- Insurance Verification
- CPT Coding
- Account Management
- Accounts Receivable
- Medicare and Medicaid Knowledge
- Medical Billing and Coding
- Time Management
Timeline
Insurance Coordinator
Fresenius Medical Care NA
06.2018 - Current
Medical Insurance Verification Specialst
Air Medical Resource Group
09.2017 - 05.2018
Team Lead
Molina Healthcare
06.2016 - 09.2017
Broker Coordinator
Molina Healthcare
06.2015 - 06.2016
Master of Science - Health Administration
Southern New Hampshire University
Bachelor of Science - Health Management
Southern New Hampshire University
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