Travis Curry
Porter
Summary
Skilled call center professional with proven track record of driving team performance and delivering results. Excels in fostering strong team collaboration, adapting to changing needs, and ensuring customer satisfaction. Adept at managing high-volume environments, resolving complex issues, and implementing effective strategies. Known for reliability, leadership, and focus on achieving targets.
Overview
15
15
years of professional experience
Work History
Sales Associate
AAA Action Septic Service
02.2020 - 04.2026
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Customer Service Representative
Craig's Total Care
01.2015 - 02.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized CRM software to track customer interactions and improve service quality.
Customer Service Representative
Williams Business and Tax
Porter TX
12.2010 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
05-2010
Skills
Verbal and written communication
Product Knowledge
Technical troubleshooting
Product upselling
CRM navigation
Productivity and Ticketing
Tax and Finance Experience
Retail experience
Call center experience
Multitasking
Detail oriented
Problem solving
Inbound/Outbound Calls
Timeline
Sales Associate - AAA Action Septic Service
02.2020 - 04.2026
Customer Service Representative - Craig's Total Care
01.2015 - 02.2020
Customer Service Representative - Williams Business and Tax
12.2010 - 12.2015
Lone Star College - High School Diploma,