Summary
Overview
Work History
Education
Skills
Timeline
Generic

Travis Cyprien

Friendswood,TX

Summary

Detail-oriented worker devoted to taking detailed notes and keeping thorough records of normal and emergency situations. Personable and collaborative with knowledge of customer service and strategies for maintaining professionalism in stressful times. Resourceful professional in transportation coordination, known for high productivity and efficient task completion. Specialize in operational safety, crew management, and regulatory compliance, ensuring smooth rail operations. Excel in communication, leadership, and problem-solving, contributing to effective team collaboration and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Railroad Conductor

BNSF Railroad
Galveston, TX
01.2023 - Current
  • Performed yard switching operations as needed to ensure efficient movement of cars within yards.
  • Communicated with dispatchers on changes to train routes or arrival and departure times.
  • Monitored train speed to ensure adherence to schedules and safety regulations.
  • Worked closely with engineers in order to provide smooth transitions between stops.
  • Controlled switches and signals along the route using radio communication systems with dispatchers or other railroad personnel.
  • Responded quickly to emergencies such as derailments or grade crossing collisions.
  • Adhered to safety protocols while handling hazardous materials such as explosives or chemicals.
  • Conducted inspections of railcars for defects and reported any issues to management.
  • Provided support for emergency responders during accidents by relaying information over two-way radios.
  • Reported delays due to weather conditions or mechanical failures to supervisors promptly.
  • Assisted in the safe operation of trains, checked for proper equipment and ensured compliance with Federal Railroad Administration regulations.
  • Maintained a logbook detailing daily activities including hours worked, miles traveled, delays encountered.
  • Organized paperwork related to train operations such as manifests and switch lists.
  • Received and followed directions from train dispatchers.
  • Observed train movement to ascertain functionality.
  • Inspected switches on daily basis.
  • Coupled air brakes and electrical connections between trains.
  • Communicated with dispatchers regarding trains' routes, timetables and cargoes.
  • Observed yard traffic to determine track availability to accommodate inbound and outbound traffic.
  • Arranged removal of defective cars from trains at stations or stops.
  • Verified accuracy of timekeeping instruments with engineers to depart on time.
  • Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
  • Operated controls to activate track switches and traffic signals.

Assistant Manager

Music & Arts
Webster, TX
02.2016 - 01.2023
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Created reports on sales trends, inventory levels, and financial data.
  • Communicated regularly with customers to gain insights into their needs.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Proposed or approved modifications to project plans.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Ride Supervisor

Kemah Boardwalk
Kemah, TX
08.2014 - 04.2019
  • Investigated complaints from guests regarding ride operations or personnel issues.
  • Identified potential hazards associated with rides and took appropriate steps to mitigate risks.
  • Performed administrative duties such as writing reports, preparing budgets.
  • Resolved conflicts between staff members or between staff members and guests.
  • Maintained records of maintenance activities, incidents, accidents.
  • Communicated effectively with staff members about changes in policies or procedures.
  • Conducted daily safety checks of all rides before opening them to the public.
  • Monitored ridership patterns and adjusted operational strategies accordingly.
  • Inspected amusement park grounds for debris that could create a hazard for guests.
  • Adhered to all local regulations pertaining to the operation of amusement park rides.
  • Managed emergency situations related to the operation of rides in a professional manner.
  • Assigned tasks to ride attendants and monitored their performance.
  • Ensured rides were properly maintained to meet safety standards.
  • Provided customer service and responded to guest inquiries in a timely manner.
  • Implemented new procedures to improve efficiency of ride operations.
  • Coordinated with other departments to ensure smooth running of rides.
  • Organized and supervised ride operations, including staffing, scheduling, and safety inspections.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Coordinated with maintenance teams for regular ride servicing and critical repairs.
  • Managed queues and flow of guests, maintaining order and efficiency.
  • Updated ride operation logs and maintenance records accurately and timely.
  • Assisted guests with special needs, ensuring accessibility and safety.
  • Conducted daily inspections of ride equipment and machinery for potential safety hazards.
  • Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
  • Assisted in the development of emergency evacuation plans for rides.
  • Participated in regular safety drills and training sessions to enhance emergency preparedness.
  • Monitored weather conditions to ensure ride safety during adverse weather.
  • Trained new ride operators on operational procedures and safety practices.
  • Tracked and reported ride operation data, including guest throughput and incident reports.
  • Operated ride control panels and monitored ride performance during operation.

Education

High School Diploma -

Clear Brook High School
Friendswood, TX
06-2013

Mechanical Engineering

San Jacinto College District
Pasadena, TX

Skills

  • Stress Tolerance
  • Mechanical Aptitude
  • Conflict resolution techniques
  • Safety regulations compliance
  • Passenger Assistance Proficiency
  • Train Operation Knowledge
  • Leadership Qualities
  • Team coordination capabilities
  • Time Management Competence
  • Railroad Signaling Understanding
  • Freight Handling Expertise
  • Record Keeping Accuracy
  • Route Planning Abilities
  • Train Inspection Procedures
  • Timetable Adherence
  • Music Theory
  • Performance preparation
  • Motivating performers
  • Leading performances
  • Reading and interpreting music
  • Audience Engagement
  • Active Listening
  • Written Communication
  • Team building
  • Problem-solving aptitude
  • Multitasking
  • Reliability
  • Public Speaking
  • Effective Communication
  • Decision-Making
  • Problem-Solving
  • Team Collaboration
  • Professionalism
  • Goal Setting

Timeline

Railroad Conductor

BNSF Railroad
01.2023 - Current

Assistant Manager

Music & Arts
02.2016 - 01.2023

Ride Supervisor

Kemah Boardwalk
08.2014 - 04.2019

High School Diploma -

Clear Brook High School

Mechanical Engineering

San Jacinto College District

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Travis Cyprien