Travis Davenport
Vernon,CT
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
17
17
years of professional experience
Work History
Golf Operations Specialist
Longmeadow Country Club
Longmeadow, MA
04.2022 - 05.2024
- Delivered exceptional customer service to ensure positive experiences for all members and guests.
- Coordinated daily operations and logistical support for club events and activities.
- Oversaw maintenance and repair of operational equipment to enhance reliability.
- Monitored compliance with safety regulations and club policies during daily operations.
- Trained team members on best practices and protocols to minimize process lags.
Residential Outside Sales
Momentum Solar
Marlborough, MA
10.2021 - 03.2022
- Conducted in-home consultations to assess client energy requirements and propose tailored solutions.
- Educated clients on solar technology and financial advantages of installations.
- Managed client relationships to improve satisfaction and maintain the highest retention rate in my territory.
- Utilized CRM software to monitor sales activities and customer interactions.
- Oversaw workflow from initial contact through completion of sale process.
- Negotiated pricing and established contracts to finalize sales agreements.
Director of Instruction
Orchards Golf Club
South Hadley, MA
10.2020 - 06.2021
- Directed private, group, and junior golf programs as Lead Instructor.
- Enhanced overall lesson program engagement by 15% via effective promotion and introduction of new initiatives
- Achieved 10% annual increase in gross sales as Assistant Buyer and Lead Merchandiser.
- Coordinated over 100 golf and social events annually through effective promotion and execution.
- Managed and coordinated the Outside Operations Team, supervising a fleet of 70 golf carts, practice facilities, and daily play organization.
- Trained staff to deliver exceptional customer service to 350 members and guests.
- Utilized multiple POS systems, inventory management tools, and Microsoft Office applications.
Golf Operations Specialist
The Breakers Ocean Course
Palm Beach, Florida
10.2018 - 09.2019
- Provided unparalleled customer service to members and guests at the #1 ranked privately held resort globally.
- Oversaw daily tee sheet management and assisted with opening and closing procedures.
- Served as custodian for a fleet of 74 golf cars and additional utility vehicles across the entire resort property.
- Provided elite caddying services upon request, while training new staff in caddying practices.
- Collaborated with Guest Relations to modernize tracking systems for golf bag logistics, shipping to, from, and across multiple resort properties.
Assistant Golf Professional
Pine Tree Golf Club
Boynton Beach, Florida
11.2016 - 08.2018
- Diligently control and refine inventory display, pricing, and sales strategies of golf shop that resulted in 10% growth in gross sales within two years.
- Diligently champion and oversee planning and execution of 13 member tournaments, annual LPGA Pro-Am event, and 2 charitable events.
- Skilled in utilizing various POS systems and all Microsoft Office software.
- Collaborated directly with Superintendant, General Manager, and Club House Manager on planning, budgeting, and executing all events and daily play operations.
- Developed innovative strategies to enhance member understanding of club policies related to guest play, dress code, golf car procedures, caddie guidelines, and proper course etiquette.
- Doubled personal lesson revenue in two years by leveraging cutting-edge technology and creation of more inclusive programs.
- Planned, purchased, installed, and trained staff on a completely updated club repair facility.
Tournament Director, Assistant Golf Professional
Wianno Club
Osterville, Massachusetts
08.2013 - 09.2016
- Director of Tournament Operations for 40 member events, annual USSGA event, 8 corporate events, 5 regional traveling leagues, NEPGA, MGA, WGAM, CCPGA, and GCSACC events.
- Orchestrated tournament communication and promotion to membership by ensuring up-to-date information, registrations, and results on club website, targeted email blasts, and posted promotional documents.
- Crafted and applied strategies that boosted golf department revenues by 79% within three years.
- Increased Wianno Golf Shop gross sales by 43% over three years
- Hired, developed, and supervised team of 50 caddies and 10 Outside Services Specialists.
Assistant Golf Professional
Linville Golf Club
Linville, North Carolina
05.2008 - 10.2011
- Responsible for the buying, display, and sales strategies of Golf Shop Merchandise.
- Increased Golf Shop gross sales form $265,000 in 2008 to $350,000 in 2011, a 32% increase in four years.
- 2010 PGA Merchandiser of the Year, Carolinas Section (Private).
- 2011 Nominated for National Merchandiser of the Year-PGA of America.
- Increased personal instruction from 30 lessons in 2008 to 100 in 2011, contributing to the overall 300% growth of the lesson program over 4 years.
- Assisted in the planning, implementation, and instruction of a new junior golf program.
- Trained and developed 4 PGM interns.
- Planned and executed 15 member events, including a 208 player annual Four-Ball Tournament, 4 corporate/charitable events, and other outside groups, i.e. Southern Seniors Golf Association.
- Scoring and calligraphy for all events.
Assistant Golf Professional
Mountain Lake
Lake Wales, Florida
10.2007 - 05.2010
- Actively involved in the selection, display, and sales strategies of Golf Shop merchandise.
- Increase Golf Shop gross sales from $250,000 in 2007 to $330,000 in 2010, a 32% increase in three years.
- 2010 PGA Merchandiser of the Year, North Florida, West Central Chapter (Private).
- Increased personal instruction from 40 lessons in 2007 to 110 in 2010, contributing to an overall growth of 25% in the lesson program.
- Conducted multiple private group clinics, and a daily junior program.
- Promoted and executed 22 member events, the annual Mountain Lake Challenge, an annual USSGA event, and three corporate/charitable outings.
- Managed a bag room with 60 bags in storage and a fleet of 40 golf cars.
- Scoring and calligraphy for all events.
Education
Bachelor of Science - Banking and Finance
Appalachian State University
Boone, NC05-2013
Skills
- Customer service
- Relationship building and management
- CRM software proficient
- Effective communication
- Sales strategies
- Problem solving
Accomplishments
2010 PGA Merchandiser of the Year Carolina's Section(Private)
References
References available upon request.
Timeline
Golf Operations Specialist
Longmeadow Country Club
04.2022 - 05.2024
Residential Outside Sales
Momentum Solar
10.2021 - 03.2022
Director of Instruction
Orchards Golf Club
10.2020 - 06.2021
Golf Operations Specialist
The Breakers Ocean Course
10.2018 - 09.2019
Assistant Golf Professional
Pine Tree Golf Club
11.2016 - 08.2018
Tournament Director, Assistant Golf Professional
Wianno Club
08.2013 - 09.2016
Assistant Golf Professional
Linville Golf Club
05.2008 - 10.2011
Assistant Golf Professional
Mountain Lake
10.2007 - 05.2010
Bachelor of Science - Banking and Finance
Appalachian State University