Results-driven professional with expertise in customer service and parts identification. Proven ability to enhance operational efficiency and maintain high customer satisfaction.
Work History
Parts Counter Person
2 Years 4 Months
Noller West Automotive | 01.2024 - 05.2026
Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Ordered parts for customers and repair shops.
Coordinated parts orders for customers and repair shops, ensuring timely fulfillment and customer satisfaction.
Maintained inventory accuracy through regular stock audits and effective organization of parts displays.
Service Advisor
3 Years 5 Months
Goodyear Auto Service Center | 08.2020 - 01.2024
Oversaw customer service operations, ensuring timely and accurate vehicle repair recommendations.
Maintained high customer satisfaction standards to meet or exceed targets.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Manager of Tire Sales
4 Years 4 Months
Firestone Complete Auto | 03.2016 - 07.2020
Directed tire sales operations to enhance customer satisfaction and drive revenue growth.
Established key partnerships with local businesses, expanding customer base and enhancing brand visibility.
Enhanced showroom presentation with strategic product displays that showcased top-selling items prominently.
Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
Automotive Technician
6 Months
Firestone Complete Auto | 09.2015 - 03.2016
Diagnosed and repaired vehicle electrical systems using advanced diagnostic tools.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Conducted routine maintenance services, ensuring optimal vehicle performance and safety.
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Assistant Store Manager
5 Years 1 Month
Peerless Tires | 01.2010 - 02.2015
Led team meetings focused on improving operational efficiency and employee engagement.
Collaborated with management to optimize inventory control and reduce stock discrepancies.
Assisted in managing daily operations and ensuring efficient store performance.