Travis Defusco
Farmers Branch,TX
Summary
Knowledgeable Installer offering seven years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.
Overview
19
19
years of professional experience
Work History
Courtesy Clerk
Albertsons
06.2005 - 08.2007
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Sought ways to improve processes and services provided.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Shift Supervisor
Round Table Pizza
10.2007 - 07.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Poker Dealer
Pala Casino Spa Resort
10.2012 - 07.2016
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
Laborer
YoCom Concrete Contractor
12.2014 - 05.2015
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
Apprentice
Local 433 Iron Workers Union
05.2015 - 11.2016
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned wide range of simple and complex techniques from on-the-job training.
Lead Installer
PlayTime PlayGrounds
12.2016 - Current
- Softplay certified installer.
- Installation of Softplay / Miracle / PlayTime units.
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Education
No Degree - Fire Technology
Crafton Hills College
Yucaipa, CASkills
- Power Tools Operation
- Mechanical Aptitude
- Customer Service
- System installations
- Task Delegation
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer-Oriented
- Strong Work Ethic
Timeline
Lead Installer
PlayTime PlayGrounds
12.2016 - Current
Apprentice
Local 433 Iron Workers Union
05.2015 - 11.2016
Laborer
YoCom Concrete Contractor
12.2014 - 05.2015
Poker Dealer
Pala Casino Spa Resort
10.2012 - 07.2016
Shift Supervisor
Round Table Pizza
10.2007 - 07.2012
Courtesy Clerk
Albertsons
06.2005 - 08.2007
No Degree - Fire Technology
Crafton Hills College
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