Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRAVIS DENT

MURCHISON,TX

Summary

Hardworking Field Service Manager with over 30 years in the HVAC career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent people skills. Very proficient in VRF equipment.

Overview

43
43
years of professional experience

Work History

Field Service Supervisor

East Texas Refrigeration
08.2006 - Current
  • Monitored work performance and quality to maintain standards.
  • Coordinated repairs and maintenance actions for HVAC equipment.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Checked safety practices and integrity of PPE.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Maintained schedule of up to but not limited to 60 service calls a day.
  • Monitored daily progress and work quality to provide guidance and direction to techs and installers.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Reduced time to complete service calls and expertly retained key customers.
  • Installed and provided technical support for equipment.
  • Led team of up to 20 service technicians in field activities.

Maintenance Technician

Goodyear Tire & Rubber
01.2000 - 03.2006
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Machine Operator

Ferguson Beauregard
Tyler, TX
02.1995 - 01.2000
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Properly loaded and unloaded materials in and out of machines.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Learned and followed safety procedures to keep machines operated safely and prevent accidents.
  • Maintained tight tolerances with design specifications.
  • Supported quality control and inspection processes to promote production of quality products.
  • Moved finished work to correct staging area for disposition.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
  • Trained and coached new team members on proper machine set-up procedures.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Input instructions to program CNC machines to control machine movement and produce parts to specification.
  • Performed accurate [Type] tool changes and offsets.
  • Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
  • Manually set up machinery, lathes, and grinders.
  • Utilized calipers and other measuring tools to increase accuracy of parts.
  • Operated CNC machines to produce components with tight tolerances.
  • Ran multiple CNC machines simultaneously to increase production capacity.
  • Adjusted machine settings to achieve desired results and meet customer specifications.
  • Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.

Hospital Corpsman

US Navy
Jacksonville, FL
01.1990 - 01.1995
  • Updated medical records in EMR system and double-checked data for accuracy.
  • Administered medications through injections and IVs in compliance with physician orders.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Rendered emergency medical treatment and administered immunization programs.
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Supported medical staff in providing patient care in high-demand hospital environment.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
  • Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
  • Helped with preparation of medical equipment and supplies for use in hospital procedures.
  • Utilized medical instruments to perform minor surgeries and other procedures.
  • Educated patients and families about health conditions and treatments.
  • Contributed to medical evacuations and transport of patients to other medical facilities.
  • Provided emotional support to patients and their families.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Conducted patient intake and triage procedures.
  • Collaborated with medical doctors and other healthcare professionals.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Assisted with lifting and moving patients.
  • Dispensed medications and monitored patient reactions.
  • Performed medical tests and collected samples for laboratory analysis.

Service Technician

Andrews HVAC
Garland, TX
02.1980 - 12.1989

Assisted in maintenance and service of HVAC equipment.

Education

Associate of Applied Science - HVAC

Tyler Junior College
Tyler, TX
05.2006

Skills

  • Parts Replacement
  • Instruction Methodologies
  • Social Perceptiveness
  • Reading Comprehension
  • Sales Tracking
  • Preventive Maintenance
  • Service Operations Management
  • Field Reporting
  • Corrective Action Plans
  • Client Satisfaction
  • Business Operations
  • Device Monitoring
  • Technical Documentation Reading
  • Schedule Management
  • Machinery Operation
  • Customer Service Management
  • Financial Transactions
  • Electrical Installations
  • Consultative Sales Approach
  • Customer Needs Assessments
  • Standard Operating Procedures Proficient
  • Scheduling Jobs
  • EPA Guidelines
  • Safety Practices
  • Managing Projects
  • Performance Monitoring
  • Work Order Preparations
  • Employee Scheduling
  • Operational Efficiency
  • Technical Support
  • Coordinating Projects
  • Field Auditing
  • Microsoft Excel
  • Troubleshooting and Calibration
  • Leak Detection
  • Pipe Installation
  • Budget Inventory Management
  • Tool and Equipment Maintenance
  • Technical Documentation
  • Client Relationships
  • Creating Estimates
  • Prospecting Clients
  • Service Calls
  • Cost Savings
  • Active Learning
  • OSHA Regulations
  • Team Direction
  • Staff Management
  • Business Planning
  • Managing Scenes

Timeline

Field Service Supervisor

East Texas Refrigeration
08.2006 - Current

Maintenance Technician

Goodyear Tire & Rubber
01.2000 - 03.2006

Machine Operator

Ferguson Beauregard
02.1995 - 01.2000

Hospital Corpsman

US Navy
01.1990 - 01.1995

Service Technician

Andrews HVAC
02.1980 - 12.1989

Associate of Applied Science - HVAC

Tyler Junior College
TRAVIS DENT