Travis Dietz
Woburn,MA
Summary
Hardworking Field Service Manager with 15-year laboratory instrument service career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Field Service Manager
Technical Safety Services
10.2020 - Current
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Increased team productivity with effective scheduling and resource allocation.
- Streamlined field operations for improved efficiency and reduced response times.
- Led team of up to 12 service technicians in field activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Service Technician
AL-TAR
12.2008 - 03.2018
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair, calibrate and maintain operational efficiencies on a variety of category 1 laboratory equipment systems .
- Discussed and recommended service options with customers and explained costs involved.
- Lead the pipette calibration team for 5 years.
- Worked in numerous CMMS systems on client sites, reporting calibration numbers and putting assets on PM/calibration schedules.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Education
High School Diploma -
Fremont High School
Sunnyvale, CA06.2006
Skills
- Client Relationships
- Inventory management
- Team building
- Technical expertise
- Team Development
- Schedule Management
Timeline
Field Service Manager
Technical Safety Services
10.2020 - Current
Field Service Technician
AL-TAR
12.2008 - 03.2018
High School Diploma -
Fremont High School
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