Travis Doan
Houston,TX
Summary
Proven leader in customer success and account growth, notably at Union Pos, where I spearheaded onboarding and significantly exceeded SaaS goals. Skilled in data-driven decision-making and creative problem-solving, I excel in scaling client operations and enhancing account value, demonstrated by a 27% increase in brand redemption revenue.
Overview
11
11
years of professional experience
Work History
Senior Customer Success Manager
Union Pos
Hosuton, TX
11.2024 - Current
- Union Pos is a tech startup providing venue operating systems for bars and restaurants with a unique bev-alc brand revenue stream.
- I lead onboarding for the central U.S., managing customer participation, and five or more internal departments for flawless installs and go-lives. I tailor setups, consult on processes, and create SOPs and workarounds to help customers achieve their unique goals with our software.
- 101% to new installed SaaS goal for December (first month ramped).
Account Manager
Union Pos
Houston, TX
07.2023 - 11.2024
- Increased my territory's annual brand redemption revenue 27% 2023-2024 over goal of 20%.
- Maintained zero churn from my 43 named accounts July 2023 (start date) to November 2024 (promoted)
- Led the successful launch of Boudro's San Antonio, 300% our average ACV, and our first partner in building into the fine dining vertical. (Now a referral partner).
Account Executive
Innovint
Houston, TX
03.2022 - 06.2023
- Salesperson number 3 for the company.
- Implemented the company’s first formal cold outbound strategy
- Grew NY market 250% ARR YoY in 2022
- Averaged 38 day sales cycle over company OKR of 90 days
Territory Account Executive
Toast
Houston, TX
05.2021 - 12.2021
- Achieved ramping rep spiff all 3 ramping months
- Surpassed total ramping rep SaaS quota to achieve ramping rep bonus
- Signed 14 units (over goal of 6) and finished 408% to quota first month ramped
- 100% monthly quota attainment while in my role
Senior Sales Consultant
Southern Wine & Spirits
Miami, FL
07.2014 - 06.2020
- Grew route sales volume 14% and gross profit 17% total from fiscal 2017-2019
- Secured Superbowl LIV partnerships with top 3 route accounts resulting in $400,000 incremental sales in 2019
- Partnered with the previously untapped G5ive nightclub, growing average annual sales by 500%.
Education
Bachelor of Science - Public Relations
University of Florida
Gainesville, FL05-2014
Bachelor of Arts - Russian Studies
University of Florida
Gainesville, FL05-2014
Skills
- Data-driven decision-making
- Problem solving
- Creative thinking
- Customer feedback analysis
- Account growth
- Client onboarding
- HubSpot proficiency
- Organization Scaling
Timeline
Senior Customer Success Manager
Union Pos
11.2024 - Current
Account Manager
Union Pos
07.2023 - 11.2024
Account Executive
Innovint
03.2022 - 06.2023
Territory Account Executive
Toast
05.2021 - 12.2021
Senior Sales Consultant
Southern Wine & Spirits
07.2014 - 06.2020
Bachelor of Science - Public Relations
University of Florida
Bachelor of Arts - Russian Studies
University of Florida
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