Travis Edwards
Seattle,Washington
Summary
Strategic operator with over 10 years of experience in driving growth for companies like DoorDash, EasyPost, and Navan. Expertise in designing effective go-to-market strategies and enhancing collaboration across sales, product, and marketing teams. Proficient in leveraging data to inform decisions that boost adoption and revenue in SaaS and B2B environments.
Overview
12
12
years of professional experience
Work History
Manager, Strategy & Operations (DoorDash for Business)
DoorDash
Seattle, USA
04.2025 - Current
- Designed and launched a Growth CSM pilot for unmanaged SMB customers using experimentation and targeted outreach to identify high-fit accounts; program expansion led to an additional CSM hire and $4M+ incremental GOV
- Led go-to-market strategy for Enterprise feature suite including SSO, SCIM, Reporting & Analytics Dashboard, and Expense Codes, directly contributing to the signing of 14 Fortune 500 enterprise customers and achievement of annual OKRs
- Partnered with Product, Marketing, and Analytics to redesign the new user activation lifecycle with segmented email journeys, driving a 20% increase in first-56-day activation and meaningful lift in GOV
- Built experimentation frameworks to identify expansion and upsell signals across customer cohorts, translating insights into repeatable playbooks for CSM and sales teams
Product Manager
EasyPost
Remote
10.2023 - 01.2025
- Owned product strategy for SMB e-commerce segment, leading roadmap planning and integrations with major commerce platforms (Shopify, Amazon, Walmart, WooCommerce) to enhance onboarding, automate claims, and increase merchant adoption
- Led zero-to-one Shopify app launch integrating EasyPost's insurance API into e-commerce workflows, generating over $500K in ARR through market expansion initiatives and enhancing merchant experience
Senior Product Marketing Manager
EasyPost
Remote
02.2022 - 10.2023
- Built and led EasyPost's first product marketing function, owning launches for multiple API products and sales enablement
- Hired and developed direct report, resulting in promotion within a year
- Transitioned to product management by showcasing cross-functional impact
Senior Revenue Operations Lead
EasyPost
Remote
12.2020 - 02.2022
- Led pricing, release planning, and go-to-market for a new API product, generating $250K+ ARR in six months with 100+ paying customers
- Designed operational and marketing frameworks that facilitated new product adoption
Business Strategy & Operations Manager
Navan (TripActions)
Palo Alto, USA
08.2020 - 12.2020
- Enhanced operational tooling and workflows for Sales and Customer Success via Salesforce automation, streamlining processes
- Developed and implemented a compensation model that aligns CSM incentives with retention and expansion objectives
Manager, Customer Success
Navan (TripActions)
Palo Alto, USA
11.2019 - 08.2020
- Led team of 6 to manage 300+ accounts, achieving $30M+ ARR with consistent performance across all members
- Designed and launched scaled SMB program, transitioning 10+ CSMs from low-revenue accounts while sustaining retention and NPS
Customer Success Manager
Navan (TripActions)
Palo Alto, USA
07.2018 - 11.2019
- Managed 75+ customers, contributing to ~$5M ARR growth
- Achieved recognition as top CSM in commercial segment before promotion
Customer Success Manager
QuanticMind
Redwood City, USA
04.2017 - 07.2018
- Managed customer lifecycle from technical implementation to renewal for mid-market and enterprise accounts, ensuring seamless transitions and customer satisfaction
- Supported accounts generating $5K-$40K in monthly recurring revenue, facilitating growth and retention through tailored customer engagement
Analyst
Waypoint Building Group
San Francisco, USA
09.2015 - 04.2017
- Conducted energy performance benchmarking and market assessments for utility and government clients
- Built analytical reports and presentations translating technical findings into strategic recommendations
Air Quality & Climate Change Consultant
Environmental Resources Management (ERM)
Walnut Creek, USA
07.2014 - 09.2015
- Produced emissions inventories and regulatory compliance analyses for industrial clients
- Developed environmental impact reduction strategies aligned with air quality standards
Education
B.S. - Civil & Environmental Engineering
Stanford University
Palo Alto, CA06-2014
Skills
- Product strategy and growth
- Go-to-market strategy
- SaaS and API platforms
- Customer segmentation
- Cross-functional leadership
- Pricing strategy
- Stakeholder alignment
- Operational scaling
- Salesforce expertise
- SQL proficiency
Timeline
Manager, Strategy & Operations (DoorDash for Business)
DoorDash
04.2025 - Current
Product Manager
EasyPost
10.2023 - 01.2025
Senior Product Marketing Manager
EasyPost
02.2022 - 10.2023
Senior Revenue Operations Lead
EasyPost
12.2020 - 02.2022
Business Strategy & Operations Manager
Navan (TripActions)
08.2020 - 12.2020
Manager, Customer Success
Navan (TripActions)
11.2019 - 08.2020
Customer Success Manager
Navan (TripActions)
07.2018 - 11.2019
Customer Success Manager
QuanticMind
04.2017 - 07.2018
Analyst
Waypoint Building Group
09.2015 - 04.2017
Air Quality & Climate Change Consultant
Environmental Resources Management (ERM)
07.2014 - 09.2015
B.S. - Civil & Environmental Engineering
Stanford University