Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Travis Elwood

Surprise,AZ

Summary

Proven Systems Administrator at CISO Global, adept in enhancing system security and efficiency through strategic patch management and vulnerability assessments. Excelled in incident management, significantly minimizing disruptions. Skilled in technical support and fostering team collaboration, I leveraged expertise in network protocols and disaster recovery to achieve key operational improvements.

Overview

9
9
years of professional experience

Work History

Systems Administrator

CISO Global
06.2021 - Current
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Enhanced system security with regular patch updates and vulnerability assessments.
  • Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
  • Configured and tested Windows Server operating systems with roles features.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
  • Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
  • Optimized existing security tools by configuring custom rulesets tailored to the organization''s specific needs, enhancing threat detection capabilities.
  • Enhanced network security by implementing advanced threat detection systems and conducting regular vulnerability assessments.
  • Managed incident response activities during critical security events, effectively containing threats and minimizing damage to systems and data.
  • Assisted in company-wide migration to Office 365, minimizing disruptions and maintaining productivity during transition.
  • Managed OneDrive for Business configuration, safeguarding against unauthorized access while promoting easy file sharing among employees.
  • Managed SharePoint Online sites, providing a centralized platform for document storage and collaboration.
  • Contributed to successful project completion by effectively collaborating with team members on design, installation, and configuration tasks for large-scale VoIP infrastructure implementations.
  • Troubleshot and resolved complex issues related to cloud services, minimizing disruptions to clients'' operations.
  • Migrated legacy applications to AWS, reducing downtime and improving overall efficiency.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Developed and implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.

Systems Engineer

Ground Control IT
03.2019 - 06.2021
  • Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Delivered helpdesk service and support to customers.
  • Completed software updates and assessed security patches for optimized computer use.
  • Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Documented system configuration, mapping and processes.
  • Researched software and systems products to determine purchase recommendations.
  • Integrated database and backup servers into enterprise systems.
  • Assisted employees with resolving network problems at remote locations.
  • Analyzed security logs to determine and alleviate network threats.
  • Optimized networked software and operating systems by applying updates and patches.
  • Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Setup and Managed Cisco Call Manager
  • Deployed Large Scale Aruba Access Point Solution for Clients
  • Deployed SD-WAN Solutions for Clients
  • Managed Fortigate Firewalls
  • Migrated on-premise systems to the cloud (Azure, AWS)

Systems Engineer

IT Edge Solutions
04.2016 - 03.2019
  • Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Delivered helpdesk service and support to customers.
  • Completed software updates and assessed security patches for optimized computer use.
  • Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Documented system configuration, mapping and processes.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Researched software and systems products to determine purchase recommendations.
  • Conducted end-user reviews for modified and new systems.
  • Integrated database and backup servers into enterprise systems.
  • Assisted employees with resolving network problems at remote locations.
  • Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
  • Implemented networking and server changes to meet client budgets and needs.
  • Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed and monitored installed systems for highest level of availability.
  • Designed and implemented system security and data assurance.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.

IT Manager

Tuff Techies
01.2015 - 04.2016
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Customized and repaired technology based on staff requests.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.

Education

Associate of Science - Computer Systems And Applications

Yavapai College
Prescott, AZ

Skills

  • Microsoft Office Suite
  • Technical Support
  • Hardware troubleshooting
  • System monitoring
  • Data Security
  • Performance Analysis
  • System Upgrades
  • Incident Management
  • Windows administration
  • Server Management
  • Email Administration
  • Network protocols
  • Help Desk Software
  • Threat Assessment
  • Patch management
  • Network Administration
  • Disaster Recovery
  • Operating System Deployment
  • Remote Access Technologies
  • Network performance monitoring
  • Vulnerability Assessment
  • Identity and Access Management
  • Two-Factor Authentication Implementation
  • Cloud Security Implementation
  • Firewall Configuration and Management
  • Wireless Network Security

Timeline

Systems Administrator

CISO Global
06.2021 - Current

Systems Engineer

Ground Control IT
03.2019 - 06.2021

Systems Engineer

IT Edge Solutions
04.2016 - 03.2019

IT Manager

Tuff Techies
01.2015 - 04.2016

Associate of Science - Computer Systems And Applications

Yavapai College

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